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December 2021 by Laurie
Worst customer service ever. Every time I've been in this Branch, their staff is awful. They make you wait ridiculous amounts of time to do simple things. They have three people available to serve you and you have to wait for one other person working with other people. We will be taking our business elsewhere.
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October 2021 by Ricky Robinson
Poor customer service,they charge 8 dollars to cash a payroll check written on their bank.
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June 2021 by Mel Crosby
I’ve never experienced such inconsistencies with customer service- between calling the customer service # and going into the branch. Everyone gives you a different answer or refers you to someone else. No one can provide a written payoff to us - the customer. They will only provide a verbal same day payoff. We’ve made 3 visits to the branch with unsatisfactory results. They also told us that they place a hold on wired funds up to 48hrs which most financial institutions will release same day. If what we were told is true - there could be a possible Reg CC violation, if they are not releasing funds by the next business day. My fear is that they are going to cost us the sale of our boat as they are making it so difficult to payoff the loan and release the lien. Very frustrating- would not recommend this financial institution.
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March 2021 by William Gray Steed
Was in and out in less than 5 mins.
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February 2021 by Eunice Gutierrez
The personal is very inconsiderate and unhelpful and none the less rude. Having to wait in a lobby and not have a scheduled time to see a sales representative is also inconsiderable while we are in a global pandemic. I am truthfully disappointed with this location because every other office has been nothing but understanding.
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December 2020 by Tyler Oliver
I don’t understand why they would schedule me for a 12p appointment, only to have a 1.5 hour wait while other walks ins get seen. Will not be returning to this branch
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May 2020 by Edward Alago
Do not use this bank at any cost!!! the people that work there are great but the bank itself is garbage! I have had more issues with this bank then all of them combines in my 38 years
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September 2019 by Richard Bequette
Rude and unhelpful. These people are not there to help, they're there to stand in the way. Bank anywhere else.
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May 2019 by Brice Z
I have used this branch for my personal and business accounts for 3 years. The branch manager Randy always goes above and beyond what is required to help me and my family. I highly recommend this branch.
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December 2018 by Trey Hudson
Paola could definitely use some training in customer service.
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October 2018 by William Bruce
Asked for statements over the entire time I have been banking with BB&T here in Brandon. My experience was superlative!
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September 2018 by chris whitesell
We have several business accounts with BB&T and the service has been top notch. Randy always goes above and beyond for us. Highly recommend this branch.
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January 2017 by Ali Sandage
Unprofessional and lack care for their members.
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January 2016 by Jason Phillips
Closed an account there and turned in my debit card 4 days prior to actually closing. Went into the bank the day of my last direct deposit and made sure through their system that there were no other charges in limbo. Bank management confirmed it. 1 month later I get a notice from THEIR COLLECTION DEPT telling me that I owe $80 because of a $6.25 fast food debit that didn't come through until after I closed. They charged me for 2 $36 nsf fees. One for no $ in the account and for not making a deposit for 7 days! Really? I went back to the same branch, this one, went over everything with the same manager and he said he'd take care of it. I continued to get calls from collections for another month! But there's nothing you can do about it, so I had to pay it to get it off my credit. But by this time it was up to $110.00!!! No one cared and no one tried to help me!
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September 2015 by Brooke Roman
Staff is horrible!!! Very rude and unprofessional. Especially the lady who wears the glasses. She greeted me saying "hello!!!!are you there?! You need fill out the rest of check!" When I over looked something else on the check, she then said "did you not here anything I said?!" Rolled her eyes and did not say anything back to me when she gave me my debit card and ID. I will NEVER go back to this branch again and considering changing banks. Unbelievable.
