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September 2023 by Khalih Mccogg
These reviews don’t lie. I was shopping around for a rental car company. I decided to stop in to these location, to ask a few questions before placing my reservation. The rep at the counter was very rude and choppy. And I clearly was irritating her. Before going on to proceed with booking the rental I checked the review, it crazy how they match based off my experience not even going through with the process. My search continues
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September 2023 by Oswaldo Migone
The clerk was very helpful , courteous. This is the first time we rented a car in many years, & was a good experience
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August 2023 by Nick Wrhen
Agent was rude and needs fired. I was happy to hear it didnt require a credit card and they excepted debit cards, but was not told in advance if a credit check and huge deposit required because of it. I was dropped off at this location only to leave without a vehicle. Never again will i use this company and the girl working this evening needs fired.( aug 22nd 2023). Worst experience at a rental car place ive ever had.
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August 2023 by Anna Palisano
Jeff is absolutely amazing! He explained everything and made the process so easy. His team truly goes above and beyond to make the customers feel valued.
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July 2023 by Rick Shelton
Called and reserved a car over the phone. Pre-paid nearly $600. Arrived on time and had to wait 20 minutes in line just to be told that they had NO CARS. They took my money immediately and said it would take 3 TO 4 DAYS to get it refunded. When I complained, the guy behind the desk just shrugged and wrote a number on a scrap of paper for me to call. When I called for the refund, the person on the phone didn't verify any information and then said I'd have a refund of ***$90*** DIDN'T EVEN HAVE THE RIGHT ACCOUNT OPEN. The employees in the office looked like they just wandered in off the street. One of them was sitting on a chair in the waiting front of the desk for so long I thought they were one of the many customers waiting in line. I've never seen such an unprofessional place and such disrespect for the customer.
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July 2023 by Tony Amicangelo
[Note: this location is located inside a mall, and its hours are operated differently than the rest of the mall (opening 8 am when the mall opens much later) - which requires a security guard to open one of the mall doors so the business can be accessed at the early hours]I almost never write reviews: this place is to be avoided. Go to any other location except this one. Both times I was at this location (picking up and dropping off at 8 am when the business is allegedly open), the door to the mall wasn’t open, causing a delay to my rental. The Budget employee blamed it on the mall security; the mall security blamed it on the Budget employee being “late.” I don’t care the reason: WORK IT OUT.What’s worse is that the Budget employee yelled at me and two other customers when we were let in a separate entrance to the mall at 8:10 am (when the main door to the mall wasn’t open). “You aren’t supposed to be in here!” he screamed at us. I calmly replied: “Your business is open at 8 am.” He stormed out of the business to make a call (to mall security, I presume). What I don’t appreciate is being screamed at for other people’s incompetence. I won’t be returning.
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June 2023 by Mayra Ceglia
We had a GREAT experience! Ah’Nejah was simply wonderful! We loved the TESLA, and even better not having to spend any money on gas. The mall was a plus, as we did a little shopping all in one shot.
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June 2023 by Maria Melendez
Jeffrey is back! Fun people, great service, great cars, great prices… couldn’t get that from the competition. This location rocks!
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May 2023 by Mercedes R
Car they gave me was dirty and on half a tank. Went to gas station couldn’t open the fuel tank. Traded it in for another car that wont even start, now back getting another car. Ghetto isn’t even the word. All their cars are also dirty. They said they can’t wash the outside of the cars. Makes no sense who wants to ride in a dirty vehicle.
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May 2023 by Jason Keener
"You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. "-Jerry S.I cannot compel you as a reader enough to look somewhere else if you are depending on the car you are renting. If you don't care if they have a car for you or not, by all means book here.
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February 2023 by Chris Smith
Reserved a vehicle online, the pickup was quick. I came back and extended without an issue, and called on return date and extended for 2 more days. Had the Jeep for 7 days without an issue and return was easy as well.
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February 2023 by Kat
I had no issues here. Giovanna was good. They had my car available. I was kinda worried after reading the bad reviews, but I called ahead of pickup to make sure my car was really available. One way rental no extra fees. First time using this rental company. Free cancelation online. Works for me!
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January 2023 by Mathew George
Please..Please..Please... DO Not book from this location!! We received a premium car for 4 days vacation a month ago. When we came to pickup the car they don't have it. What a surprise!! Last min surprise! They could have let us know earlier. Now our vacation got ruined.
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December 2022 by S V
This Budget location should get a zero star.It is TERRIBLE! Do not attempt to rent from here!So, if you reserve a car online and PAY for it… that does not mean you will get a car. We came to pick up the rental today at the scheduled time and “Brandy” informed us that they had no cars. We would need to call Budget Customer service and get a refund.WHAT! How are you able to reserve a car that doesn’t exist!!I have never experienced this before but I will definitely not be using Budget ever again. This whole experience was terrible and frustrating.Do NOT use Budget for rentals and ABSOLUTELY DO NOT use this location.
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December 2022 by Kristi Orchared
I wish i could give this place 0 stars. It’s a scam! Go to the enterprise instead. They added over 80 dollars of random fees I never agreed too. DO NOT GO HERE. They will take whatever random amount and add bogus charges. also they WILL NOT give you the car you reserved to try to make you pay more. They also don’t let you inspect the car beforehand probably so they can add more random charges for whatever they feel like. This place is extremely awful go literally anywhere else to rent a car. Don't make the same mistake I did.
