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March 2024 by Jerry B.
Absolutely appalling customer service at Dillard's today! I tried to return a Gold Label dress shirt that I had purchased just a few days ago because the product left me unsatisfied and caused physically damage to my neck. I wore the $55.00 Gold Label white dress shirt for an hour and it was for wedding pictures but I had to take it off due to the issue that it was causing irritation to my neck. The representative I spoke with was completely unhelpful. Right off the bat, the woman rudely said she can't return the product due to the fact that there was no tags. I provided the receipt and tags (which were proof of purchase). The lady then stated that she needed "authorization" to return it. Another lady came to "help" but same as the other one, gave me the same excuse. The lady then calls over a manager named John. I explained the situation to him but same as the other two they didn't believe me. At this point I genuinely felt as if I was being judged due to my age and appearance because of questions being made to me such as "Do you often wear dress shirts?". John also decided to state the fact he also "wears" Gold Label shirts and that this has never happened to him before, insinuating that he believes I'm lying. Not once in this entire situation or time period were these workers nice and warming, quite the opposite. Felt as if they believed I was lying just to get my money back from a product I was genuinely upset with. Never again will come to shop at a place like this.
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February 2024 by 정말 대단해요상희
A great place for shopping
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February 2024 by Jorge Leon
Always something new to buy. My wife loves it. ❤️ happy wife ... happy me.
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February 2024 by Richard Godley
Selection and service was good
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February 2024 by Misty Clark
I always loved this store.
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February 2024 by Juan Acevedo
Store kind of unkeep. Daughter looked for a formal dress. We went somewhere else.
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February 2024 by Sammy Whiche
Don't open until 11 am. Stupid. Make it as inconvenient as possible for your customers. Poor.Why not just open one day a week.
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February 2024 by Philippe Joseph
My favorite place to shop, store is typically empty don’t count on help but I like it that way, everything is out and the quality is really good. Especially their sport sizes
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February 2024 by Rene Avila
A store where you find famous brand clothing at acceptable prices. It has a wide variety of other items for personal use. Very good, friendly and efficient service.
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February 2024 by J Thomas
We went to the Mac store and my daughter make up was so beautiful thank you Karyn
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January 2024 by Danny Ficke
Excellent in every way a department store can be.
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January 2024 by Blakhenna 777
This is a great location with plenty of selection.
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December 2023 by Shawn Brown
Give Ashton David a fat raise over at the Jo Malone perfume desk. He knows his stuff and puts pride in his work!
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December 2023 by Brianna Smith
Mi’shon, in the fragrance department, was amazing. She has great communication skills, and the ability to understand and meet clients' preferences. She has exceptional customer service!
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November 2023 by Tyger “WyteBoi” Anthony
My aunt and I went to find myself some clothes. There's a gentleman in the men's section (of whom, and I could be wrong but I believe, of which is of an African ethnicity) who was great. He gave us our space, didn't bombard us w any kind of sales pressure whatsoever! What he did do was find a way to keep alert as to make himself available at the drop of a hat if needed. So when I did need a little advice, he asked for 2 seconds to put something down and he came right over just slightly of immediately!!! He then listened carefully, examined my clothing choices, gave an honest opinion and followed up w (only a few) very good suggestions. I wasn't sure at first because I had my heart set specifically on 2 items, one of them being the deep blue winter vest by the Michael Kors pants and he simply advised that the gray vest was a much better match to my pallet choice of clothing colors... annnddd ..... reluctant at first, but after wearing a couple of the outfits w that new gray vest....... well, . . . VOILA!!! I DON'T REGRET IT AT ALL, IN FACT, I'M HAPPIER BECAUSE.... WELL.... HE WAS RIGHT, it does look better than the dark blue w my clothing. Thanks guy in men's section at Dillard's! Take care and God bless. Tell them Tyger Anthony sent you!
