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November 2023 by Joseph W
I don't even own a Cadillac, however this dealer went above and beyond for me when the transmission went out in my 2021 Chevy Trailblazer. I was unable to get an appointment at any Chevy dealer in the area, however Ed Morse was able to get my car in, set me up with a rental and get the transmission replaced for me under warranty. Heidi the service advisor was amazing and kept me up to date with the status of my vehicle.
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November 2023 by Danielle DiCecio
My husband and I went in to look (and hopefully) purchase a 2019 Cadillac XT5. Upon reviewing the car, we were excited it was going to be a perfect fit!! We sat down and finagled the numbers and was given the dealerships word that the car would be held for us for 24 hours as we had to take a car back to CarMax. After finalizing things with Carmax, we called about the car a few hours later only to be told it was sold!!!!!! Our salesperson told us they tried to call and because we didn't answer they sold it out from under us for no reason at all. Talk about being unprofessional and shady!! We had the word of the manager he would hold it. Never will I give that dealership a penny of my money and I will make it my mission to tell everyone what a dishonest, deceptive and deceitful dealership this is!!
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October 2023 by MK Coffee
My Sales Associate Randall has provided me with world class service since I initially came in to test drive the Cadillac Lyriq.While I was initially an online order, Randall has been responsive whenever I would check in on the status of my order. He even offered alternative options when I expressed the urgency of my need for a vehicle sooner rather than later.I ended up upgrading my selection to from a Luxury I to a Sport that was on the lot and I am so pleased with my purchase.Randall walked me through the process with ease and has always been available to assist even when I needed to leave my car to charge at the lot while I was waiting for my in home installation.The finance team was also a delight to work with. They made sure to explain all my options and informed me of additional upgrades to help me maintain my car even after leaving the lot.What a professional team over
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October 2023 by Christopher Thomas-Calhoon
Absolutely Horrible service. After calling the service department for 5 days straight and being told that a service coordinator would return my call I gave up. The department is run by Carlos who seems to be just as inept as the employees that he hires to coordinate service. Their entire M.O. is to get your vehicle in the shop so that they can sell you on services you don’t need to pad their pockets. If you value Good Customer Service and your hard earned money, by no means should you patronize this dealership. They are a disgrace to the Cadillac name/brand.
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September 2023 by Marco Gerges
UPDATE:I am editing my original post due to the excellent and superb customer service I have received from Ed Morse Cadillac Brandon.I did have a big issue with a lease contract on a 2024 Cadillac Lyriq where the terms were misrepresented. I did complain to the dealership, and the GSM Tom Kanaley reached out immediately. The situation has been handled to the best of my and my wife's satisfaction. He was very courteous, professional and respectful and I couldn't be more grateful for how the mishap was handled and the contract situation was remedied.Just due to the exceptional customer service, this is a 5/5 dealership that I would absolutely recommend for everyone to purchase their new cadillac from.UPDATE:Promptly after posting this review, I was contacted by Tom Kanaley, the GSM, who listened to my story and what happened and was very apologetic about the experience. He has been working diligently in attempting to resolve the situation to my best and my wife's best satisfaction.Also Austin who was our salesman has been an incredible contact and has provided us with nothing but stellar experience.Waiting on a few things to be finalized so I wanted to update this review and I will be updating it again after the situation is fully taken of. But so far I am very please and satisfied with the upper management at the dealership and how they're striving to get us completely satisfied and happy with our new car.INITIAL POST:Leased a brand new 2024 cadillac lyriq where a part of the contract that did not affect the lease monthly payment was misinterpreted and due to a big misunderstanding, my wife and I were very dissatisfied with the entire experience. This situation has been remedied to the best of our satisfaction per my above updates.
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August 2023 by Sandra McAnallen
I purchased a Tesla three years ago because I was looking for an EV. When Cadillac launched the Lyriq, I was sure I would move back to Cadillac, not only because I have had impeccable service at your dealership, but I have always loved the Cadillac. Randall is the best salesman I know, and I will always come back to Ed Morse.
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August 2023 by Mary H.
I bought a used car from Ed Morse Cadillac in Brandon. They gave me a great deal and the car looked like new because it was cleaned and detailed so well. It did not have a second key. but Jacques Baron went out of his way to get me one. Thanks for caring and making your customer happy. Please see Ed Morse Cadillac if you are in need of a good used or new car. Otto H.
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August 2023 by Robert F.
Where do I begin to tell my fellow retirees of Florida about the many add ons to the list price of a Brand new 2024 Cadillac. Of course some are legitimate, taxes 7% on the first $5000.00, 6% on the remaining balance, tag transfer with my tag$75/ 100.00. and maybe a doc stamp on a lien?So here comes the add ons : Appearance package $2995.00 What in the world is this? I thought it was a brand new vehicle?Taxable Fees (Estimated) $304.25 ?Dealer service fee $999.00 it's a new vehicle why would it need to be serviced, wasn't that done at the Factory?And of course Non Tax Fees $731.10 ? Could someone please explain to me this add on?Now I must admit that the sales people were very helpful and pleasant. It's to bad we couldn't work together on a deal.
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July 2023 by Julio A Monroy
They took my ATS in, were straight forward with everything. Worked with my warranty company and got it fixed quick. Heidy was amazing. I should have bought my Cadillac from them. Super happy. Thank you Ed Morse !!!
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July 2023 by Joel R.
Ed Morse Cadillac Brandon provided an Exceptional dealership ExperienceI recently had the pleasure of purchasing a brand new Cadillac Lyriq from this dealer, and I must say that my experience was nothing short of exceptional. The Lyriq is under extremely high demand and getting one on time is almost imposible, but that was no challenge for William Barrel (Salesman) and Tom Kanaley (Manager). They got me in queue with a GM order number from day one! (something that other dealers struggle to do, I actually had to claim a reimbursement from another dealer because they had me waiting for more than a month just to get me a order number). While waiting for the final production date, William and Tom were actively on top of Lyriq inventory, and as soon as one came available, they reach out and offered it to me. I was lucky enough to get my Lyriq withing a month! Very impressed by the professionalism, knowledge, and outstanding customer service displayed by the entire team.Furthermore, the dealership's facilities were clean, well-organized, and inviting. What truly set this dealership apart, however, was the exceptional level of customer service I received. Every member of the team, from the sales representatives to the finance department, treated me with the utmost respect, courtesy, and professionalism. They took the time to understand my budget and financial needs, working diligently to find the best financing options available to me. The entire process was seamless, efficient, and transparent.I will definitely return in the future when I am in the market for another vehicle.
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July 2023 by Arthur Linton
Walked in to buy a CT6 (I believe that's what's it's called, the hybrid). I was looking for something to replace my Mercedes S550 (but wanted to get away from gasoline), that I had just sold, and the guy wouldn't let me test drive it. I was disappointed at best as I wanted to purchase/own within 72 hours (I did not tell the rep this, but it shouldn't have mattered). Within, 24hours I had purchased a Model S Tesla ( however I had to wait 4 days you get it, which I was trying to avoid). I've had the Tesla for four years.. Love it.. But I'm giving it to my daughter... Let's see how my next trip to Ed Morse goes.
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July 2023 by Peter Havens
Austin DeVall did a phenomenal job in taking care of us. He was extremely professional, didn’t utilize high pressure tactics, and was very welcoming. Finance Manager Anthony also did a phenomenal job in handling our financing needs
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July 2023 by James Plante
If you have never had your car serviced at Ed Morse, give it a try. ask for Mike Murphy, this guy will make your day. Very professional, keeps you undated on progress of your vehicle, they even clean your car after the service. great job all around.
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July 2023 by David Darby
I recently had an exceptional experience at Ed Morse Cadillac of Brandon, and I wanted to take a moment to express my gratitude and satisfaction. Their service went above and beyond my expectations, leaving me thoroughly impressed.First and foremost, I have to commend the dealership for the remarkable improvement they made to my XT5. My vehicle is now running better than ever, thanks to their diligent efforts. It's always a relief when you take your car in for service and see such a noticeable difference in its performance.One aspect that really stood out to me was the reasonable pricing. Ed Morse Cadillac of Brandon provided top-notch service without breaking the bank. It's refreshing to find a dealership that offers quality work at fair prices, and I greatly appreciate that.I would like to specifically acknowledge Carlos, who handled my service. His professionalism and attentiveness were outstanding. Throughout the entire repair process, Carlos kept me well-informed and maintained constant communication. It was reassuring to receive updates and know exactly what was happening with my vehicle.Additionally, I was pleasantly surprised to discover that they had oiled up my seat motor and brake pedal to eliminate the annoying squeaking. It may seem like a small detail, but it made a world of difference to me. It's the little things like this that show Ed Morse Cadillac of Brandon truly cares about their customers' satisfaction.Overall, my experience at Ed Morse Cadillac of Brandon was exceptional. They not only resolved the issues with my XT5 but also provided exemplary customer service. I highly recommend their dealership to anyone in need of Cadillac service or repairs. Thank you once again to the entire team, especially Carlos, for going above and beyond to ensure my complete satisfaction.
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June 2023 by Sammy Simmons
I have never had any dealings with Ed Morse Cadillac before my wife and I were going in to assist my mother-in-law in buying a car and we ended up buying a new car for my wife as well. The customer service on the sales side was outstanding top notch hats off to my salesman Corey Webb and all others involved with the sale of 2 new Cadillacs.I could not be more happy with the sale support we got,I am crossing my fingers that the service side of there dealership is like the sales side.Thank you Corey and Ed Morse sales team.Sammy and Sonja Simmonsand Gail Bryan...
