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October 2024 by Amanda Endicott
Rob was great! He installed my Pioneer multimedia receiver in my 2015 Toyota Sienna. He was really pleasant to work with and even showed me how it all worked and connected. I’m a very happy customer.
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September 2024 by Francis Robinson
Mohammed was a huge help to us! Me and my girl went in with some computer problems and he was very transparent and sympathetic with us. We ended up going with a new computer within our budget! He was very open, honest, and real, thats all we can ask for.
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September 2024 by Emily Hart
Excellent customer service & Mohammed is the best!! He was extremely helpful and friendly.
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September 2024 by Juan Franco
Did an awesome job installing my pioneer dmh-w3050NEX! Recommended and really fast. Awesome service! Now I have apple carplay!
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September 2024 by JB
This geeksquad is not here to help. Waiting at the counter for assistance for 15 minutes, to do a simple drop off. 5 minutes til closing, a geek walks up from the opposite side of the store, was probably taking a dump based on his gait, and i hope he washed his hands, but the jury's out. Says "sorry, we just closed," while closing the station in front of our faces. Not impressed.
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May 2024 by Alberto Anaya
Johnaton went above and beyond praise the Lord for this technician at the geek squad. He really deserves a raise. His work ethic is impeccable. People need to learn from his service thank you so much for your help God bless you Johnaton
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April 2024 by Patricia
The Geek Squad installers were great. Very helpful and quick. I had a car radio installed with no issues. The online page to schedule is annoying completing the scheduling in person was more efficient. The waiting area does leave a lot to be desired.
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April 2024 by jacqlyn Davis
Scheduled an appointment online to have a dash cam installed. Even received email confirmation day of appointment. Left work an hour early only to be rudely informed that “I’ve been trying to reach you all day. The number we have is incorrect” .I opened the app and showed the lady how my number was showing correct in the app, not sure why your system is showing a completely different number. Ms. Rude went on to explain how there’s a part needed and they don’t have it in store, I’ll need to order it and reschedule. I take the piece of paper given with said part and leave. As I sit in my car and read the paper it clearly states said part is not compatible with my dash cam. Go back in she’s no where in sight. The one person working in the shop walks out to my car to see what type dash cam I wanted installed, putting grease marks all over the box and stating “yeah that’s not the right one”. My level of confidence in allowing this particular store to install anything on my vehicle waned quickly. The lack of customer service, coupled with giving incorrect information for me to purchase is not a good look. It was also amazing that no one attempted to reach me via the same email address that I scheduled with.
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February 2024 by Aleathea Hoskins
Under staffed at the Geek squad today only two people staffed for a Friday after 5pm. Rommie went above and beyond to try to get everyone taken care of quickly.Management needs to help these folks out when they don’t have ample staff.Thank you Rommie for the help to get me iut quickly.
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February 2024 by Britania L
The technicians are so lazy. I think they are hourly employees because they are not customer oriented. I will never return to this location.
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February 2024 by Al H
Under staffed at the Geek squad today only two people staffed for a Friday after 5pm. Rommie went above and beyond to try to get everyone taken care of quickly.
Management needs to help these folks out when they don’t have ample staff.
Thank you Rommie for the help to get me iut quickly.
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January 2024 by Charlene Kersey Ryan
The guy was absolutely no help. I didn’t even get to sit down with somebody that understood Facebook. We drove all the way up there for him to say good luck.
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January 2024 by Tom Humienny
Did not follow the work order initially, 2nd time they got it right
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December 2023 by Xavier Negrillo
No help!
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December 2023 by Elena Melliti
BE AWARE of open box phones. Was looking for a Samsung Flip 4 and after searching for a few days, one popped up here in South Sarasota. It was an hour and 15 minutes drive from me but I thought it was worth it, only to find out it was a WASTE of TIME and GAS. The pickup was great. The phone was locked to the previous owner through a Google account. It had 2 previous stickers and mine was the 3rd. I thought something was wrong but being Best Buy and not a private seller what could go wrong? I thought of testing it there but the battery was drained. Took a while to charge. Looks like it keeps on getting return because is UNUSABLE!!!! Called the store and was told to go to a near one which was in Brandon. Here I spoke to the Geek Squad and they said there is nothing they can do and just get a refund. Went to the cashier to get a refund and begged her not to sell this phone again as looks like it keeps on getting return for the same reason. She laughs and said there is nothing she can do. Feel bad for whoever is going to buy this phone next. In all this, not even one apology or a sorry for wasting my time! I am so disappointed. PLEASE BE AWARE NEXT TIME YOU BUY A OPEN CASE PHONE FROM THESE PEOPLE.
