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January 2024 by Bruce Westbrook
Great job by Julia and her supervisor today. Able to fix problems that phone representatives could do in 3 weeks.Thank you
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December 2023 by Latisa Lynch
Came to Grow FCU and seen a familiar face C.S. Representative Lisa. She's always so helpful and took care of my needs right away. Thanks for being a shining face in the community.
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December 2023 by vogi05
I am the POA for one of your customers and I came in to discuss her account. I spoke to Julia Butler and she was incredibly helpful. Although there has been difficulty getting these accounts organized and now they have been turned over to the state, Julia was empathetic and helped as much as she could. I truly appreciated it.I had spoken to Sonny (a manager?) at another branch last year about this and had to get an affidavit, but he STILL sent these funds to the state. My friend is 93 and in memory care - how would she have EVER been able to get those funds when she was treated like this?Please thank Julia Butler for her services - she is the only reason I gave 5 stars!!
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December 2023 by Ms. Lawrence
Julia, you are truly a gift of service. I was first of all referred to Grow. I opened my personal account back in August of this year. Now I am back opening a business account.Quick testimonial experience:This is my first time starting a business, and I go to the Lord on every step. I was asking God what are my next steps ( God gave me the vision to begin with)?I was between creating a website or opening a business account next.About 5 minutes later Julia called asking could she help me further. You may say very ironic but I say very GOD ? And that was my cue to ask about opening my business account.Julia is fabulous. She goes above and beyond and she has very high, beautiful, loving spirits in her profession.Thank you!
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November 2023 by Gabriel Casas Diaz
I want to sincerely thank Yuneidy Ramos for going the extra mile, and taking the time to explain step by step the loan approval process. I have been a member of Grow Financial for 23 years, since it was called “MacDill Federal Credit union”. People like Yuneidy is the reason I will continue to be a member of Grow Financial. Thank you.
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October 2023 by Kristie F.
As usual called customer service and the rep was argumentative calling it "explaining the process" and that I somehow just do not understand, because I think "the processs" isn't right. Or necessary. So once again the bank is leaving themselves open to accrue fees from me and then telling me I'm wrong for being upset about their chosen practices. Funny these reps are so good at keeping the bottom line of execs who do not share in those profits. Ever heard of a rich bank teller?
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October 2023 by Jill Lewis
Today, I had the pleasure of meeting David Arguelles at the Brandon location.He was very helpful and professional while assisting me with my account and working through the issues. Super friendly and great customer service!
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September 2023 by Andrew Morales
I made the decision to transition to a nearby branch, and I must say that my experience with Grow has been exceptional. The rates they offer are truly remarkable, and the best part is that certain accounts are free of any charges. Ricky has been of great assistance at the Brandon branch. Thank you.
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September 2023 by Ildi&Imre Herczeg
We bank at this location for a long time now, always dealt with professional helpful associates. Even though we have moved from Brandon 7 years ago, we still come back here. The past two days we were doing business, our associate helping us was Julia Fonseca.She was so pleasant, helpful and obviously knowledgeable. Helped us in the most professional and courteous way. Thank you Julia for making our experience a good one.
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September 2023 by Katherine Days
This young man was great help .Such a pleasure in his office handling all of my concerns
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September 2023 by 67foxcharlie
Recently I had to set up a new account at Grow Financial Brandon Florida. Daniel Bennett was the Gentleman that assisted me. Daniel was very polite and professional and did a fantastic job of making this a smooth transition. Thank you Mr.Bennett.
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August 2023 by Lorena Woods
To whom it may concern, I had a horrible experience at one of your locations on July 31, 2023. The Grow Federal Credit Union on Lumsden in Brandon Florida. I was making a deposit in the branch of $20.34, $4.34 of this was in coin. The Teller told me she didn’t think she could except my coin. The Teller said she was new and would have to get more clarification. I don’t understand what the problem was, I had $16 in currency and $4.34 in quarters and nickels etc.The Branch Banker Ricky told her she was not permitted to take my deposit. I did not understand why a bank would not take currency of any kind. I explained that I didn’t have enough coin to make rolls and it was only four dollars and some change so I didn’t think would be a problem. Please explain your policy on excepting deposits, a bank that doesn’t allow deposits.I always seem to have a problem at this location. That’s why I hardly ever go to this one and that’s why all of my accounts are not with Grow FCU.. Thank you.
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August 2023 by Karl Balys
My wife and I have done our banking at Grow Financial for years and have always had the highest regard for the institution and the people who work there. Yesterday we needed to transact some financfial business and had the wonderful assistance of Julia Fonseca and Lo'Ren Wilcox at the Brandon branch. They were of immesurable help in making the process smooth and stressless. Thanks guys, much appreciated!
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August 2023 by Nebo Mompoint
Yuneidy Ramos has taken her time and provided with the best banking experience. I was really delighted with her patience and her knowledge.Thanks Grow
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August 2023 by Reggie Hendricks
Great experience today at Grow Financial FCU. Ms Susana Ugarte was so helpful to me as a notary even though I came in at the end of the day with a bundle of documents. She was extremely professional and very knowledgeable about the best way for me to proceed with an overseas financial institution transaction. Made my day! Thank you Grow!
