Hot Topic

Most Recent Comments

• November 2025 by Hunter Claus
  Staff was friendly and helped me find exactly what I needed.
• October 2025 by Maxwell
  Very knowledgeable and nice experience
• October 2025 by Amari Kress
  Mia/Maya was so amazing!! She helped me find a last minute top for me and my mom to go see Billie Eilish!!!! She was able to stock new clothes, give us recommendations, check out other customers, all while being a fantastic salesperson. As a retail manager, THIS is the kind of employee you want working for you and deserves recognition. Thank you for all your help!
• October 2025 by Amanda Merino
  Actually had a nice selection !
• October 2025 by Shayson Blair
  I loved it but the amount of people shopping there while I was in was so overwhelming that I felt like I couldn't stop for more than a minute without feeling like I was in someone's way
• September 2025 by Wingin' It
  They have everything for my daughter's style and taste
• August 2025 by Breanna Danielle
  Love this store. And love the staff even more! 🥰🥰
• August 2025 by maverick
  I was with my mother shopping the other night and i asked an associate about gauges and the associate didnt know about gauges and so she asked who im assuming is her manager (she had a bunch of facial piercings and greenish brown hair) and the associate said her manager (the one with the piercings) knows more about gauges so when she asked the manager, the manager turns around and snaps at her coworker saying “what!!!” And was ultimately rude to not only the associate but to me and my mother. there were several instances while i was in the store where i saw her on her phone but definitely tried to hide it and act like nothing happened. overall unprofessional and just made the experience and vibe in the store unwelcoming
• July 2025 by Jenicide30
  Not the greatest experience with the cashier. Didn’t catch her name but she has short curly brown hair with faded color streaks. When I brought my purchases up to the counter, she rung up my two items and just as I was paying I commented that I forgot to ask for my military discount. She asked if the payment went through and I said yes. She then said “then it’s too late.” I asked if she could reverse the transaction then run it again. She sighed heavily and said “you want to return them then rerun it?” I said “yeah, if it only takes a minute, if it’s a long process then don’t worry about it.” (Keep in mind she could have said it would take 5+ minutes) She rolled her eyes and said “no it’s fine, I’ll return it.” While she was reversing the transaction, she had a very annoyed look on her face and made me feel I was inconveniencing her. Mind you there were only 2 other people in the store and they weren’t in line to check out yet. Half way through she said “the money may not come back to your account for a few days, is that ok?” I said “yes, that’s fine. I’m aware that pending charges can take a few days to fall off depending on the bank.” (I work with customer transactions in my own job) She didn’t improve her attitude. I get it, kind of. It was one more step for her to do. Also, it was 4th of July, the mall was pretty dead, stores were closing up early and in this economy, I was still choosing to spend my money here. However, it was clearly an inconvenience to her for a veteran to ask her to take 2 extra minutes to save a few dollars. On 4th of July. I don’t want her to be fired, but maybe look into customer service engagement, appreciation and how to build rapport with customers training sessions.
• June 2025 by Jojo Higasketa
  I’ve shopped at Hot Topic for years, but this last experience was frustrating. I asked about a military or veterans discount, and the employee told me they only offer it to active duty—not veterans. When I asked why, they said it was because of tariffs, which honestly made no sense and felt like a weak excuse.
  
  As a veteran, it’s disappointing to see a company go out of its way to exclude those who have served. Most places I shop at recognize both active and former service members, so this really stood out in a bad way.
  
  On top of that, the store was messy, and the staff didn’t seem too interested in helping. I waited around just to ask a simple question. Between the strange excuse and the poor service, I don’t see myself coming back anytime soon.
• June 2025 by Junior Hernández
  I brought this gorillaz shirt, they have friendly employees there!
• January 2025 by Jordana L
  Employees are so knowledgeable of different products and what is for sale. Shout out to Marek, who helped me with funko pop questions.
• November 2024 by Cristina Efaw
  Thank you Kierima for your thoughtful service today. We had a great experience buying my very picky daughter a new wardrobe. 5 star service
• September 2024 by Kelly Bennett
  I never write reviews but after having way too many horrible experiences at the Lakeland hot topic with their grouchy staff, I just had to. We bypassed our hot topic and went to Brandon. These employees are top notch. They even called me yesterday to invite us to a party with new merch drops in their store on Saturday. They are so friendly. We will drive the extra 20 minutes to Brandon from now on
• September 2024 by Lyanne Arias
  The staff is super friendly and ready to help.