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December 2023 by Nicole Blackman
This is my go-to Joann's. This past Friday my family and I went and the cashier was just so extra friendly and kind it made me want to leave a review. Thank you for making our experience enjoyable :)
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November 2023 by Roxanne H.
Update: Joann’s app has coupons but the imbeciles they hire to run the registers won’t honor the coupons. Also one day last week they had an employee HARASSING customers outside something about God , Jesus and John Hopkins hospital. I told her to quit harassing people and she whined and said “ I’m only 19 why did you yell at me?” Seriously?Absolute worst location I’ve ever been in. They have the most incompetent employees I’ve ever seen. A manager named Nik couldn’t manager her way out of a paper sack let alone manage a store. Took three people to find my pick up order then most of it wasn’t there. They asked me if I knew what I ordered. Seriously? I showed them my order number. They’re useless at that location. They worn help anyone. They’re rude and they don’t stock the shelves. Website says the item is available then you pay and pick up and it’s not all there but they charged me still. Don’t shop that location.
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November 2023 by Nada Alkaisi
Love the store! They always have a sale, which makes almost everything they have effietabke. I always find what I'm looking for. The staff are frienfly and helpful!
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October 2023 by Roxanne Haag
Absolute worst location I’ve ever been in. They have the most incompetent employees I’ve ever seen. A manager named Nik couldn’t manager her way out of a paper sack let alone manage a store. Took three people to find my pick up order then most of it wasn’t there. They asked me if I knew what I ordered. Seriously? I showed them my order number. They’re useless at that location. They worn help anyone. They’re rude and they don’t stock the shelves. Website says the item is available then you pay and pick up and it’s not all there but they charged me still. Don’t shop that location.
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September 2023 by Ashley Squibb
I came to grab some yarn for a project I'm making and the selection they have is amazing! They have a huge wall with yarn and multiple aisles of yarn to choose from! I would recommend getting yarn here for anyone that crochets or knits.
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September 2023 by Whitney Johnson
Waited in line at least 10 minutes. 8 people in line and one checkout person. Asked the manager if someone could help with checkouts and she responded, she can call for help if she needs it. She clearly needed it and was to overwhelmed to ask. Absolutely absurd.
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September 2023 by Monie Paulaski
Called the store several times only to get I can't hear you and then after trying to make sure I had full signal they would just pick up and hang up the phone. If this is the type of customer service this store has before walking in. Good luck trying to find that in the store.
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August 2023 by The Dollhouse Effect
Shawntae (I don't think I spelled it right) was very sweet and helpful. The bad reviews about the lines being long aren't the employees fault, there is always a handful of nasty customers there. Love this place. They always have what I need.
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August 2023 by Connie Perkins
It's ok I think they are way to expensive but there stores are always clean and all employees are very helpful
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June 2023 by Mike Magnant
Somehow this place sees ‘nicer’ than Michael’s. Again no floor help. Isles a little tighter and still shelves space in areas.
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April 2023 by Toby Brees
I have not been to this location since they remodeled it is pretty nice lots of good sales currently.
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February 2023 by Tina B Fashions
The store lacks customer service. And whatever you do don't sit in their black rounded bottom chairs. My daughter wanted to sit and color and we tried it and I fell out of the chair 3 months pregnant. They are not safe for kids or customers. Than I did a store pick up and purchased items in the store. The cashier number 817519. Did not even bother to bag any of my products. The upgrade did them zero good. They don't honor online prices and yet can never get a "pick up in store or order online" order correct. My buisness runs off fabric stores and this store is no longer a go to for us. Next time I will shop elsewhere or travel to the lakeland location just for better customer service and a safer environment.
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February 2023 by Sylvia Manning
I love Joanne's, my favorite fabric store. Always new items in and great sales on older items.
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February 2023 by C S.
I appreciate the variety of products, but their check-out process definitely needs work. I was one of the unfortunate customers (of which there were 20!) who had to wait in line while the ONE associate worked diligently to work through the back-up. This is not the first time I've experienced this lack of staffing at JoAnn's, which is why I haven't been to this store in about 3 years. There are never enough people helping customers. Forget it if you go on a weekday to avoid the crowded check-out line. It's horrible! There must be a manager on duty, so it would be helpful if that person at least provided some check-out assistance given this scenario.
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January 2023 by Brian Zeman
Not the best experience! The lady in the sewing dept was short and rude to my daughter who is trying to learn to sew. She wanted to buy a sewing machine and she said: "sorry, just closed down my cash register so you're going to have to come back tomorrow". But the store didn't close for another 3 and a half hours. I asked if we could buy it thru the front, and she said "no, the sewing dept is separate". What?! So much for customer service. ?
