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February 2024 by Sarah W.
BUYER BEWARE!! You can not return anything to them. They will keep almost half your purchase price!!!! They screwed us out of 1,100$!!
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January 2024 by Michelle P.
Kane's says they price match. I found a cheaper price on 2 dressers and my sales clerk, Dmitry, never got back to me when I emailed and talked to him about this. He said he had to check with the manager but no one would return my calls. I will not shop there again.
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January 2024 by Marianne B.
Very disappointing! I purchased a bedroom set there in December 2022. Once it was delivered, there was a small knick in one of the drawers. I was going to refuse delivery, but the delivery guy said that could easily be corrected and to just call the service department. I called and they sent a service man out who said he had to order the paint. I called once a week for three months and kept getting the runaround about the paint hadn't come in, blah blah blah and finally just gave up. it's been over a calendar year and they never contacted me to follow up. Just purchased furniture for the rest of the house from somewhere else and I'm so glad I didn't put myself through the Kanes experience again.
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November 2023 by CarolynAnn S.
I literally just left kanes, and as much as I like their inventory, I'm finally convinced furniture company salesmen are equal in integrity to used car salesmen. Shame on me for not looking over the receipt until I drove away. I bought 2 chairs, boxed, that I will pick up next week. I bought a floor sample rug and overpriced pad, that I took with me. They are charging me $39.99 for "delivery!" How many items are coming in that truck. Is this not their own inventory??? The "customer care specialist" attitude at 4:15 pm, Friday Nov 17, at the Ft Myers location was equally reprehensible.
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October 2023 by Mark & Mariana Johnston
Justin was thorough and present to work with. He made the shopping process enjoyable by eliminating the “hovering salesman” tactics that we have experienced at other furniture places.Thanks for you wonderful assistance. We cannot wait to receive our new dining table, sleeper sofa, and recliner.The Johnston’s
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September 2023 by Charles S Martin III
Wow!!! My wife and I had an amazing experience today (9/4/23) shopping with Lynelle Hanson at the Brandon location. Lynelle was so personable and professional making us feel seen and heard throughout the entire process. Making sure we got exactly what we wanted, the best of the best. I would definitely recommend my friends, family, and associates to shop with Lynelle and also that she would get a raise and or be promoted as she should be teaching others how to treat customers and close the deal!
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September 2023 by Linda Nys
I love shopping at Kane's Furniture-Brandon. We recently bought new recliners and it was a pleasure doing business with this company. The sales team are very good at what they do. Very informative and helpful. We will shop there again.
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September 2023 by Jim McGinnis
I would not buy furniture from here. There is no post sale customer satisfaction.Update: Kanes is quick to reply on Google. I sent my contact info and it has been 6 days without any contact. This just goes to show they are not a customer service focused company.
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August 2023 by Donald Nolin
The selection was incredible. We found exactly the kind of dining room table we were looking for. The salesman (Bob Dalbey) was very helpful, courteous and knowledgeable. We can hardly wait for the table to be delivered on Thursday.Overall a great experience!Sincerely,Don Nolin
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August 2023 by Timeeseia Rogovin
They are trash people and the furniture is overpriced and cheaply produced. They will swindle you and add random warranties and bring you defective furniture. Juan assisted me and he was basically a slimely car sales men but I'm getting my first place and had no idea what to look out for. You cannot return the furniture once you have it! I spoke with a manager who talked over me the entire time and could care less about the fact they delivered 3xs separate times and have to come back a 4th because they gave me a broken couch. Each time the delivery guys complained about me having stairs and I still gave them $80-$100 in tips. They give you a 3hr window to wait around each time and wont even bother to listen when you need to explain a concern. I will never shop here again nor give them anymore of my money. Beware!!!!!!
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August 2023 by Mikki B.
Had a great experience at Kanes!! We worked with Patrice and she was fabulous!! She pointed out a entertainment / tv console that I probably wouldn't of even considered.. not only was it on sale for a great price( I've been looking everywhere for a certain size so I know this was a great price) was a little nervous but when it arrived it was absolutely perfect!! She also provided us with a delivery guy who we just loved!! AND... we got a free rug too!! So it's a 5 star love from us!!!
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August 2023 by A P
I have never had a bad experience. After years, of making purchases. Jay, the sales person always greets me by my name.
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August 2023 by evelyn brewer
Josh was real knowledgeable about the mechanisms in the couches and loveseats and recliners he has years underneath his belt. I’ve been to a lot of stores lately, looking for furniture, and every time I asked questions they would have to go find out the answers, but with Josh he had the answers and did not have to go to somebody else to find the answers. He was excellent very knowledgeable.
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August 2023 by Cassandra Davis
My sales representative, Bob went above and beyond to make sure I was satisfied with my purchase. I will definitely come back for future purchases.
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July 2023 by charles hall
Salesman Jay was an outstanding individual and I would recommend everyone to ask for him when they visit your store. Very helpful, knowledge and absolutely no pressure. He made the shopping experience very positive for my wife and me. Thanks, Jay. I hope this review will bring you a lot of business.
