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November 2023 by Lacey Smith
They fit us in super fast for a tire swap and they were super nice. They helped us through questions around tire warranty and gave great advice for next steps on our tires that were wearing faster than expected. We will be coming here for tires moving forward.
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October 2023 by Marce Jacob
I can’t say enough about the staff and quality of work done here. Tori at the front desk was so kind and patient and I could easily tell she genuinely cared to help. The team was so efficient they had my jeep done within a couple hours (rotors, calipers, brake pads) and I didn’t even have an appointment and walked in thinking I only needed brake pads at 3pm! That’s impressive. So impressive that I didn’t even plan to pick up my jeep until the next day. Well, that was no problem. They kept my jeep inside overnight and until I came to pick it up. It was refreshing to see such a wonderful team and wonderful service. I will never go anywhere else again. Thank you guys! I appreciate you so much!
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October 2023 by Jane Bailey
I had a great experience at Mavis in Brandon. Ernesto and his team were able to get me in and out in a timely fashion even though they were busy. He talked to me while I was waiting and seemed to be a very customer service oriented manager. This location is 30 mins from my house but I would make the drive again because of the excellent service I received at my visit.
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September 2023 by smkngun
The service I received from the gentleman at Mavis Tires & Brakes (841 Lithia Pinecrest Rd, Brandon, FL 33511) was phenomenal.I ordered four tires on Amazon and had them sent here – I arrived late for my appointment.Marquis (the manager) went out of his way to help me, and I am forever grateful.It was close to closing – I had four new tires that needed to be mounted. I know the guys were tired and wanted to go home. Marquis, conscious and considerate of his employee’s time and morale, asked me if I could come back another day and offered me a free oil change to return at a later date.I explained the situation to Marquis, and Marquis said he would see what he could do.I watched as Marquis led by example. He went back into the bay, I saw Marquis talk to the gentleman, and I saw Marquis personally move two of my tires to the machines to be installed in my wheels.Before I went to sit in the lobby waiting area – I saw three gentlemen begin working on my tires.At 6:01 PM – Marquis came with a smile on his face and informed me that all four of my tires had been installed in my car.Marquis, Julius, Taylor, and Devon went out of their way to install the tires on such short notice.Not only did they go out of their way with service that was above and beyond – they ensured my car was safe for me to drive.The service I received is a shining example of what customer service and work ethic are supposed to be and an example for all to follow, regardless of what type of business it is.Marquis’ store and his crew are emblematic of what all Mavis Tires & Brakes stores should aspire to be, as they are true professionals.To Marquis, Julius, Devon, and Taylor, you have my heartfelt appreciation and gratitude – thank you for all you did for me – I will never forget it, and I am in your debt.Respectfully,John
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September 2023 by Christine Greig-Broadnax
One of the most professional places I’ve ever been to! Great people that do great work! They really pay attention to detail and that goes a long way with me. Great job guys! I will definitely be back!
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September 2023 by John V.
The service I received from the gentleman at Mavis Tires & Brakes (841 Lithia Pinecrest Rd, Brandon, FL 33511) was phenomenal.I ordered four tires on Amazon and had them sent here - I arrived late for my appointment.Marquis (the manager) went out of his way to help me, and I am forever grateful.It was close to closing - I had four new tires that needed to be mounted. I know the guys were tired and wanted to go home. Marquis, conscious and considerate of his employee's time and morale, asked me if I could come back another day and offered me a free oil change to return at a later date.I explained the situation to Marquis, and Marquis said he would see what he could do.I watched as Marquis led by example. He went back into the bay, I saw Marquis talk to the gentleman, and I saw Marquis personally move two of my tires to the machines to be installed in my wheels.Before I went to sit in the lobby waiting area - I saw three gentlemen begin working on my tires.At 6:01 PM - Marquis came with a smile on his face and informed me that all four of my tires had been installed in my car.Marquis, Julius, Taylor, and Devon went out of their way to install the tires on such short notice.Not only did they go out of their way with service that was above and beyond - they ensured my car was safe for me to drive.The service I received is a shining example of what customer service and work ethic are supposed to be and an example for all to follow, regardless of what type of business it is.Marquis' store and his crew are emblematic of what all Mavis Tires & Brakes stores should aspire to be, as they are true professionals.To Marquis, Julius, Devon, and Taylor, you have my heartfelt appreciation and gratitude - thank you for all you did for me - I will never forget it, and I am in your debt.Respectfully,John
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September 2023 by Angel Baby
Our experience at Mavis Tired and Brakes was AMAZING! The appointment process online was seamless. We experienced exceptional customer service and we were in and out very quickly (especially with needing 4 new tires). Marquis was very friendly and made sure we were taken care of and very thorough in explaining our inspection, he even took the time to double check our inspection for us.
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September 2023 by Blake Richardson
Got two new tires from here a couple days back. Was charged $225 for the new tires after installation and balance which I think is reasonable. Staff was very friendly, it took about 2 hours after having a reservation for 12:00 for them to be thrown on which isn’t terrible as they did have a couple people in front of me. At the end of the day it’s a good spot with people who actually know what they are doing, will be returning!
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September 2023 by Edrica Matos
I would like to thank the Mavis Lithia team for a well job done. Came in with a metal piece in my rear driver side tire. It was looked and remove with precision leaving no damage to my tire . Thank you Julius for you wonder skills and Keith for getting me in and treating with professionalism. I high recommend there services at any. I know I will definitely be back. Very Happy customer.. Raing A+++
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August 2023 by Paul Tinsley
Balance two tires & Sync sensors.I ordered tires/wheels from the internet and two tires were out of balance. I went online to Mavis. I made the appointment. Someone called me soon there after. I went to the appointment. On the day, Mavis balanced my front two tires and synced the aftermarket sensors. (Not road force balance)Everything is good now. ? no shake at all.I’m very happy with Mavis.
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August 2023 by Anthony Romano
Terrible quality and service! The manager, don't know his name, was helpful and trying to stay on top of things but it was futile. His workers were terrible. He had two lazy individuals working there. I had a valve stem leak in a brand new tire obtained from another Mavis location. They repaired it (took 45 mins) and did not charge, thank you. But the workers are terrible. First, they almost dropped the vehicle off the lift as he didn't place the arms in the right spot. Then the guy was spraying the wrong tire until I went out and told him he was looking at the wrong tire. Obviously didn't read the order. Then he and another guy took the tire off the vehicle and then both of them disappeared. The manager went out there a while later and couldn't find them. I was the ONLY customer there. They had no other work. They were eating their lunch instead of finishing this simple job. When I got the car back, there were scratches in the driver's side doors (not sure what from) and the carpet/floor mat (which is a light beige) was covered with grease from their shoes. My car was meticulous when I brought it in. And, they couldn't even put the cap back on the valve stem correctly. If I didn't fix it, it wouldn't have stayed on in the parking lot. It was hardly one thread on and crooked. I took photos of everything. I didn't go back in and complain though as it's obvious they're having a hard time finding good workers. Now I'm going to have to work on my own to get the scratches out and clean the carpets again which should take a few hours. At least every place else I've gone to has put paper or plastic down to protect the interiors. Not this place. I just have to hope the wheel doesn't fall off now.
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August 2023 by Adonis George
The guys here at Mavis are always good to me. They have great customer service and always make me feel welcome. Not to mention they take care of my vehicles. Ernesto and his crew were excellent and made me feel at ease. Thanks so much guys!
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July 2023 by Troy Gibson
My wife was quoted a price yesterday and told an appointment was made. When we arrived to the location where we have been serviced many times they didn’t have the quote or appointment in the system. The manager quoted us a higher price than what had been quoted the day before. When questioned about the difference he began to talk down to my wife so we left. This has been our go to spot for tires. It will be no longer. I witnessed the manger treating an employee and another customer in line the same way prior to helping us.I was hoping to be able to edit this review in a positive light. After my visit I followed up with Mavis Customer service. I spoke to a young lady that was extremely concerned with the interaction we had. She apologized and said she would have the Regional manager call me. As promised John called. To my surprise John doubled down and excused the managers behavior. Good ending though we called Tire Kingdom (Mavis Parent Company) and not only were the professional and courtesy they beat the Mavis price by almost 50 dollars.
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July 2023 by Troy G.
My wife was quoted a price yesterday and told an appointment was made. When we arrived to the location where we have been serviced many times they didn't have the quote or appointment in the system. The manager quoted us a higher price than what had been quoted the day before. When questioned about the difference he began to talk down to my wife so we left. This has been our go to spot for tires. It will be no longer. I witnessed the manger treating an employee and another customer in line the same way prior to helping us.I was hoping to be able to edit this review in a positive light. After my visit I followed up with Mavis Customer Service. I spoke to a young lady that was extremely concerned with the interaction we had. She apologized and said she would have the Regional manager call me. As promised John called. To my surprise John doubled down and excused the managers behavior. He even went as far as saying that what I was telling him was ignorant. Good ending though we called Tire Kingdom (Mavis Parent Company) and not only were the professional and courtesy they beat the Mavis price by almost 50 dollars.
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July 2023 by Jose Silva
One of my tires had a slow leak so I came to mavis to get it repaired. Since I had gotten the warranty on the tires from this mavis, they were able to repair my tire free of charge and in a timely manner. I have come here a few times and the staff has been very friendly every time. Definitely reccomend!
