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January 2024 by Parker Johnston
Very unprofessional and disrespectful! if you try to negotiate at all they start catching attitudes and will offer you less than what they originally offered. They then told me that that’s how negotiations work…. LmaoThey are a bunch of clowns! I went in there to sell something and they offered me $30. I asked them if they could do $35. The manager then tells me the best he can do is $25……????I asked why it went down and he said because I tried to negotiate, that’s what happens…..I also brought a console in there to sell and they wanted me to show them it works. I told them I needed a tv to test it and they then tried to tell me that they don’t have a tv so I would need to bring in one myself… lmaoEventually they brought a tv out and we plugged everything in. They didn’t have batteries for their tv remote so they told me I would need to bring in batteries in order to test it and they can’t help me…… Eventually the manager helped us out work the tv without the remote and I was able to show them it works.Like I said they are a bunch of disrespectful clowns that don’t know how to run a business, but then again they are just employees, it’s not their business so why would they care?I was told that the reason I was treated that way and “why rules have changed” is because the district manager was in the store today……Save your money and your sanity and go somewhere else! Buyer/seller/pawner BEWARE!!!
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January 2024 by Mayra I Negron-Roche
Orlando, the Store Manager was amazing; we were impressed with his fairness and transparency during our purchase. We absolutely recommend La Familia Pawn and Jewelry. Gracias Orlando; nuestro hijo le encantó su regalo ????!
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January 2024 by Glen Keller
Franky and I have done business a few times. No matter how time has passed he knows me by name everytime I walk in. The entire staff I'd friendly from the manager down. If I could give more than 5 stars I would.
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December 2023 by Rita Hunt
I went to this location for the first time yesterday afternoon. I was promptly greeted by Avery, who was very friendly, helpful, and professional. I had a diamond bridal set I wanted to sell and he gave me a very good offer. I had been to a competitor on the same street earlier the same day, where they automatically refused it. I have visited several pawnbrokers in the area, trying to find the best one. However, If you are looking for the best deal, I highly recommend La Familia. I have also been to the Seffner location and have always had a good experience there as well. I believe I have found the best!
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December 2023 by Adriane Perry
I stop by pawn shops now & again looking for deals on gold & designer handbags. I hadn’t been here in awhile. Today Lori helped me. So impressed with her patience, people skills, sales instincts, and strong work ethic. I briefly mentioned my side business as a buyer/seller. She let me know they can always negotiate a fair price for purchasing several pieces. I wasn’t ready to purchase but browsing inventory with Black Friday approaching. I didn’t even say that’s the reason. She kindly let me know about the Black Friday sale in detail & best times. I walked right back in realizing I forgot to see the handbags. I spotted 1 and Lori worked out a good deal for me. I happen to be a manager in sales for a nation wide company. I got my start in sales first. Not only does Lori have great customer service skills & sales skills that leaves a memorable experience for buyers.
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December 2023 by Emily Gibson
I was short for my phone bill and Avery and Luis took amazing care of me! Great guys, great conversation and they helped me out of a tight spot. Looking forward to returning ?
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December 2023 by Troy Irvine
I have never experienced such a high quality retail experience at a pawn shop as I did here! I was greeted as soon as I walked in. They offered me fair market prices right off the bat. Highly recommended.
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November 2023 by The Matte-Black Cat
Very kind and Excellent service! Spoke with Luis over the phone to confirm a price on my Meta Quest 2, then met Avery who confirmed the price and helped with the process. Very nice, and will definitely go again if needed. :3
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November 2023 by Victoria Camille
Franky and Mark was extremely helpful throughout the whole process. Mark lifted up my heavy 65 inch tv out of my car for me. My first time here and made the process extremely easy. I extremely recommend coming here with any needs for loans and purchases. Plus they’re having a jeweler sale! Thanks again gentlemen.
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October 2023 by Anthony Mull
Franky is great with customer service! Helped me out with getting my pawned items back at a reduced price since I came back b4 15 days offered me free drinks and has an outstanding demeanor when it comes to taking care of business. Highly recommend
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April 2023 by Desiree C.
Honest qualified knowledgeable jewelers! Mike is the Best! 5 stars
