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November 2023 by Marvin Ellsworth
Our salesperson, Joshua, was very knowledgeable. He helped us to select a mattress, with the firmness that is appropriate for the ways that we sleep (side & back) & that will be just right for us. We felt that we got a great mattress at a fair price.
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November 2023 by Aaron and Devyn Mayhew
Laura and Marcus were an absolute joy to work with! I felt like we were talking with friends vs talking with employees. They both are super sweet, professional, and knowledgeable and never once pressured us into anything. I loved being able to laugh with them and I'm so glad they helped us find not only a perfect base, but also the perfect mattress for my husband and I. Super thankful!
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November 2023 by Steven Edgecomb
Went in to "look". Jason was knowledgeable and provided all the info to make an informed decision. Turned my "just looking" into a sale with no pushing! Wish everything were this easy!
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November 2023 by Marcel Medeiros
Marcus was an amazing salesman—extremely patient, professional, and instrumental in helping us find the perfect mattress and securing the best deals.
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November 2023 by Thomas Carpenter
The in-store customer service was impeccable. He was patient and knowledgeable and went the extra mile to help me with my purchase.
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September 2023 by Linda Doling
I love Mattress Firm. This is the third mattress I have purchased from the company. The staff (Laura) is knowledgeable and friendly. Answers all questions and never any sense of feeling rushed. No pressure to buy. Offers great options within your price budget. Highly recommend!
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September 2023 by Rhonda Elrod
I'll give a 5. Laura was a wonderful sleep expert and didn't hound us to get anything we didn't want. We were very lucky and got next day delivery. Will post more once beds are delivered.
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August 2023 by Sabrina Telis (Mrs. Telis)
Caleb was so helpful and knowledgeable. Very fast and easy process. So excited for our new bed to be delivered tomorrow. I definitely recommend this location to anyone looking for a new mattress.
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August 2023 by John Darby
Rep listened to our needs and sold us the mattress we asked for at a price thar was within our budget. We slept in the bed last night and we slept like babies with no back aches.
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July 2023 by Faith Langhee Yi
John was very kind and easy to work with! And I was so satisfied with the price that they offered. Absolutely will go there again for our next bed! You never get ripped off here for sure.
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July 2023 by James Jones
Very nice pleasurable experience to sales people where knowledgeable about all the products I explain my back problem to them and they directed me to three specific beds for the back problems I had I would rate them 10 Stars my knowledge alone Z is the man.
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July 2023 by Carolyn Fields
When a salesperson goes above and beyond, I really believe it needs to be noted. And so was my experience with Caleb Thesis of Mattress Firm in Valrico. Caleb listens and puts the customer's needs above the need to make a sale. He clearly heard that I not only needed to purchase a new mattress but also had a need to take my existing mattress (that was just to firm for me) and be able to have that mattress delivered to someone who needed it. Caleb and his Dad, (Steve Thesis who is also a Mattress Firm employee) came to my home on their day off and personally delivered the other mattress to the person in Plant City. These gentlemen surely are outstanding representatives for the company of Mattress Firm. Thank you Caleb and Steve.
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July 2023 by Stacia Bokhoven
One of the best customer service experiences I’ve ever had. I’ll be back to buy all of beds for our new home.
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June 2023 by Carl Crow
Our salesman Angel was absolutely the best! He was very knowledgeable about the different types of mattresses, and no pressure to buy. Great experience!!
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May 2023 by Diane McKee
Buying a mattress is a big investment. It certainly helps when the sales person knows their stuff. Vicky at Brandon Mattress Firm certainly did and guided me through the difficult process.
