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March 2024 by Curtis H.
Purchased a pet food item, however, I selected the wrong brand. Returned the packages unopened less than two hours after I purchased, with the receipt and bag and was forced to accept a gift card, rather than a refund. Unacceptable and ridiculous! Why? I understand if the product was opened or no receipt, but this was not the case, yet this store will not provide a refund. Will never shop there again. Stupid policy and they just lost my business to PetSmart.
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March 2024 by Tj H.
This place was amazing a year ago. So friendly and helpful, idk what happened but these pass months I've been in the new store manager is rude. It should not not take 15 minutes to just get what I need when they're is no one in the store.
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February 2024 by Joe
They had what I needed for my aquarium, so it wasn't a bad experience. I just didn’t find the staff to be very knowledgeable. They were friendly, and I received excellent customer service; however, I couldn’t have my questions answered correctly. Most of the prices were much higher than competitors, so I don’t think I’d return.
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February 2024 by Angela Cooley
I went into this store do buy my dog his food. The only reason I went back was bc month ago. Kaleb the assistant manager was so awesome. He told me any time I need them to open the dog food bag to look for maggots before I got it home. Just say he said it was ok. Well last night I did just that. And to my surprise the store manager told me no they can't do that. I asked her I will buy the food and go open it in my car. And then return it if I have too. She was not very pleasant to work with. She told me Kaleb no longer works there. I'm so disappointed. I was excited to go back the store bc of the great 1st experience. Now I might shop at another store.
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December 2023 by Virginia Lindberg
Love to shop there...great customer service. Sadly found out that the girl who always has been a great help was leaving. Such a loss
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November 2023 by Barb Morgan
Kayleb provided great customer service and was very friendly. Would 100%be back in the future!
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October 2023 by Just Jenn
The staff was very helpful with tips for my new leopard gecko, and saved me from buying unnecessary items. My only complaint is that I also went to buy crickets and they were completely sold out on a Monday, and I was told they only get crickets each Thursday. I suggest they should limit the quantity max per customer as other stores do, order more or twice a week if possible, or provide a discount for those making a long trip there only to find the last customer took them all. We are not close to this store and there are few pretty stores with reptile supplies near us.
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August 2023 by Vicki Hamaker
Great place to bring your pet and shop. Nice selection of dog food and supplies.
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July 2023 by Haley J.
Kaleb is AMAZING! My dog has a lot of skin issues and he is so knowledgeable about all of the different brands of food. We have been several times and he is the best. I found a ramp this past visit and he opened the box to show it to me as well as price matched! Then he carried it to the car for us. Everyone that works here has always been great, but I definitely wanted to give Kaleb a shoutout. Love Petsupermarket!
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July 2023 by Amy Castro
Friendly knowledgeable staff and always has what I need for my pets.
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May 2023 by victoria zeigler
The pet store was clean and the staff was so helpful. 5/5 stars from me. Kaylob is a rock star and was so helpful. Thank you for all your help with dog puzzle suggestions.
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May 2023 by Victoria Z.
I was impressed with the fact this place is not a boutique pet store based on the friendliness of the staff and cleanliness. It also doesn't have the smell of a normal pet store. Kaylob the cashier was so nice and helpful. He gave me great recommendations for my over sized bored dog. we left with a couple dog puzzles and other goodies. Thanks for all your help!
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May 2023 by Bobby Miller
Big thank you to Tiffany!! Very helpful and entertaining!! This place always has everything I need for my puppy and fish! The staff is always friendly and very helpful!!
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April 2023 by Jan R
BEST STORE EVER!!! I initially went for some dog toys and cat snacks, but the sales rep Tiffany helped me so well and answered all my questions and gave me advice that I ended up doing a $300 purchase. She was very pleasant and her knowledge of the products and toys made me want to buy them, she has a natural upselling vibe that you definitely want to get everything she suggest (like I did). In the end I left very pleased and happy with my purchase and knowing that my fur babies will enjoy all the goodies I got for them, Thank you Tiffany for taking care of me so that I can take care of my fur children. On behalf of my babies Athena, Geo and Victoria, WE WOOF YOU!!!
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February 2023 by Ryan Krug
I bought my little brother a gecko from Repticon in 2022. Before finding this store, I would spend a good amount of time driving from one store to another in search of feeder crickets. This is the only location that I know of that always has them. The young woman who counts them out for me is always very friendly. The manager has always been able to answer any question I posed.This location charges by the dozen, and the price works out so that their crickets are 2-3 cents more expensive than those from other stores. However, as I can always be 100% sure that this location will have crickets in stock, it is worth the few extra dollars that it costs to buy them here.
