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March 2024 by Kendrick R.
Had an unpleasant experience with an employee who was straight up lazy!! Forget coming from behind the counter to help you find what you need, I was blatantly told "if you don't see it you don't have it". When in fact I knew they did, it was just in the prescription area which I needed help locating. The employee wouldn't even look up the name in the computer to help me find the aisle. Instead I had to go up and down every aisle in the store to find their small perception section in the back which did have what I needed. I know customer service isn't what it used to be but pure laziness and not doing your job is ridiculous. These are supposed to be people that care about pets and their owners, I could have left without my pets perception food because employees don't want to go beyond ringing people out at the register. Mind you this same employee was just chit chatting with others when I came back after searching the entire store. Terrible experience.
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February 2024 by Sharon Marie Rentz
Customer service is great!
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February 2024 by Sandra Driggers
I like shopping at this PetSmart it's a big store and the staff is always friendly and helpful.
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February 2024 by Rob Betlach
The manager was very helpful ?. It's kind of hard to find if you haven't been before but it's a nice tucked away pet shop.
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February 2024 by JudyJetson3000
They have everything
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January 2024 by Kim B.
This PetSmart location is the one I would always go to, so I bought 5 fish there just recently when I put them in the tank one didn't seem well and died 2 days later so I went to back to return the fish because it was within the 14 days as they promised me. The manager gave me a hard time asking me a bunch of questions about my tank and at first, I thought she wasn't going to let me return the dead fish. Then a week later a second fish died, and I was so nervous to go back to PetSmart to return it, I thought maybe I just take my lose than I got brave enough to return it and when I sent into the store, she was busy near the office and someone very nice helped me. I don't see myself returning to this location until management is changed.
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January 2024 by Jaime Ramos
Bought a leopard gecko with a 40-gallon reptile tank at a great price, a great place for all your pet needs.
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January 2024 by Marie Jauregui
I don't usually go to this PetSmart and I would never step foot in it again for that reason people there were not helpful. I asked because I couldn't see can puppy can food if somebody could show me and the response was you have to read. Then she asked me what kind of dog food I gave my dog and my response was I don't really buy food there but I give my dog wet simple. She still didn't take the time to say. Well. Let me help you find it. She just kept continuing to do whatever she was doing. Needless to say, I had things in my card. I left it right in the middle of the aisle. I will go to the PetSmart in lithia where people there are always willing to help and guide and make you feel at home.
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January 2024 by Jadamien Rydenson
Walked into the store and got a nasty greeting from Suzy. Was looking for food for my pets and she couldn't find anything for me. Lucky me I got passed to Brayden and he helped me find everything! Even convinced me to buy a pet alligator. So happy he helped me out and changed my experience from what happened when I first showed up!
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January 2024 by Mailin Duran
Excellent atention
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January 2024 by A M
Very good place to find your dogs or cats' needs.
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January 2024 by Kenta Sugimoto
This place is deceptively HUGE. Why is it tucked back here? It's a gold mine for pet stuff
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January 2024 by David Henry
Great park!Friendly staff!!Priced right!!!
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January 2024 by Rendee Hughes
They were very friendly with our pick up order
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January 2024 by OffWhiteReeboks
I had a pleasant experience with a bald gentlemen at this location. He was great help when I needed food for the 9th goldfish I've purchased. Goldy number 9 is the one that has survived the longest, thanks to this location!
