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June 2025 by MK
I had a wonderful experience at PNC Bank thanks to Colleen! She was incredibly nice and helpful in setting up bank accounts for both my mother and me. Colleen explained everything clearly and smoothly, making the whole process easy to understand. Her positive attitude and friendly demeanour made it a truly pleasant experience. Thanks to Colleen, we’re very happy to be with PNC. Highly recommend!
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March 2025 by Hope Olson
Brandon blvd went through drive thru deposited a check to have been put in the wrong account. Customer service is terrible couldn’t fix had to wait til clears , I have never had issues with bankers but tellers obviously need some training.
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February 2025 by Shane Sexton
They totally screwed me over. It cost me over a 100 points on my credit score. Nancy and her other teller admitted and saw online that it was PNC's fault and they basically said there was nothing they can do about it. Now my credit score is shot because of PNC. Now I have to go back and rebuild it myself even though they admitted it was their fault.
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February 2025 by Tinman Colli
ugggg,,, always wait, hardly anyone in this branch speaks english - can’t even use drive thru as only one lane open - smh
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January 2025 by Don Allen
I had never been to a PNC bank until this week. We have had a long standing mortgage with them. I visited on Monday 1-13. When I entered the reception area the young lady was assisting another customer, I waited 9 minutes before anyone even acknowledged or spoke. Met with Michael who was very helpful, he got the info I needed.
Came back on Tuesday the 14th. While at the teller window and having our payment processed, everyone only spoke Spanish, except when talking directly to me. As a customer, that's rude, it's wonderful to have bi lingual employees but please show some respect.
It wont be a problem going forward I closed thee account and no longer have relationship with the bank.
Thank You
Don
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January 2025 by Maddi
Ashley is so amazing. I had such a difficult issue and she came up with the best solution possible!
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October 2024 by samantha
It is absolutely UNACCEPTABLE that no one picks up the phone. Why? I have let it ring for over 10 minutes , called at different hours during the day, and nothing. No answering service, nothing. When someone has an emergency and they need to contact the bank as they cannot be there in person, this is ridiculous! Pick up the phone.
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July 2024 by XO
The staff is knowable and pleasant. Erika was a pleasure to work with.
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July 2024 by Walt Raynor
This is my go to location because it is always clean, the employees are helpful, and I can get in/out easily! Kudos to both Michael Kohn and Erika Torres as they went above and beyond to assist me--they truly are superstars! Keep it up!
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April 2024 by Y. OROZCO
Perfect customer service.
First, Miss Yasmin was very kind and attentive. Then Mr. Juan Carlos Rivera was unbeatable.
I left pleased.
Excellent
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February 2024 by Brittany Evans
This place is disgusting. There’s cockroaches everywhere in the bathrooms. The manager Kimberly B is very rude towards customers and staff. I will be closing my account today and recommend others do the same.
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December 2023 by Tiamat Dantor
The Business Banking Manager Kimberly B. is awesome & prompt. I truly appreciate how she handles matters professionally & with care. Love the PNC app as well.
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September 2023 by Gino
This branch and its staff was the best I’ve ever encountered
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August 2023 by Marjorie Neal
Customer service is pretty much non-existent.
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August 2023 by Celinés Zayas
Keila Díaz is very professional and walk the extra mile for the senior citizens
