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August 2025 by Elton Brewer
Megan was such a huge help! Ive had issues making payments online and setting up autopay. Megan was able to submit my payment and update autopay for me quickly and efficiently. Thank you Megan for always being able to solve my issues! Highly recommend this location for storage needs.
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July 2025 by Leonardo P
Megan was great and helped making renting a breeze. Thanks!
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July 2025 by Sharon Lewis
Megan was extremely helpful getting our unit set up and the property is clean and organized. Definitely recommend for your storage needs.
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June 2025 by Harold Williams
Megan was great! Very attentive, helpful, and friendly. Property is clean and located perfectly for me. Thanks Megan!
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May 2025 by Nguyen Doan
Megan was awesome. We received the VIP treatment exploring different options for our unit. Megan was very thorough, professional, and easy to talk to. Our transaction was a breeze. Thank you Megan.
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May 2025 by MrsFlood Math
We needed a climate controlled unit very quickly due to a family emergency. The online reservation process was easy, a right-sized unit was available, and the price was great. When I was on property to check the unit and to ask several questions, Megan the property manager was friendly, professional, and very helpful! Positive experience. 😊
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April 2025 by Val McDarby
Checking in was clear cut and very well explained. My only complaint was that I should have waited until the 1st of the month to get the maximum benefit.
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April 2025 by J Maynor
Oct'24: Good local service.
Terrible corporate practices. A few months after I moved in the rate was changed - an increase from $44 to $59/month. The old bait-and-switch, it would appear.
Nov'24: A sudden change of heart...they withheld the increase.
March '25: The jump from $44 to 59 is back, AND it's jumping again to $79/mo on May 1st. Another bait & switch. I’m out. I would rather deal with the hassle of moving my stuff than give $$$ to this company/franchise.
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March 2025 by KZ Rich
Megan was awesome and the process was super simple!
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March 2025 by Altagracia Arias
Megan was awesome and got me into the perfect unit. Thanks Megan!
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February 2025 by Abby Armentrout
Staff is friendly and helpful. Units are clean. I had a great experience
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February 2025 by On the Rock Construction
This location has some of the worst customer service ever. Both the new worker a gentleman with glasses and the lady in the past are not much help at all. There is rarely someone there so you have to set appointments and leave voicemails, which is odd because someone actually physically lives there in the unit behind the office. Not only that but the moment you miss your payment they automatically schedule your unit for auction. This is not a biased review because I currently still rent here for the time being, but please look for another location, pay the extra $20-$30 a month for a location that has actual help at the location present. Lastly, most of the units have no light so in the winter time when it’s dark early you will need a flashlight. There is a light in the unit but they refuse to put a new bulb because “ it’s a fire hazard”, which is not helpful. I hope this helps someone.
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February 2025 by Rich Sele
They ripped me off by charging me for a month after I closed the account the previous month. When I tried to find someone there to complain about the over payment they said since I tried to use my access code it is the company policy to charge me. I’ve been following up with them for over a month now and have not had resolution. The property manager Megan has been trying to assist. Her hands are tied. Her district manager Mandy Frye has not given me the courtesy of a returned call or email after leaving messages for her a few times. The corporate office supposedly escalated this for resolution but I learned that they did not. I called again today and they said they would escalate it. This is all because the moron that worked the counter the day I closed the account, took the lock I gave him from my unit and put it back on the storage unit, which made it appear that I still occupied the unit. I closed the account Dec 30th and was billed for $207 a few days later. Note that the main reason I closed the account was because they increased my monthly payment a few times during the short time I had the unit. Update: Megan called on 11 Feb to tell me her DM processed the refund. I’ll keep an eye out for it.
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February 2025 by Cathy Schmeisser
Megan was amazing. Always attentive and helps any time i need it. Thanks Megan!
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February 2025 by Terry Jackson
Megan was great and super helpful. Thank you!
