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January 2024 by Terry D.
After posting my 1 star review Rooms To Go on Thursday I received a request from the business service team requesting I send them our furniture purchase order so they "help resolve the matter" on Friday. I sent the purchase order along with the complaint submitted to the Fortegra insurance company for arbitration. Fortegra is the issuing company for the Rooms to Go "Guard It" extended warranty my wife paid $382.75 for since she was told "it covers everything for 3 years" by the sales associate. I also submitted the BBB complaint I filed. OK, so here's what happened. The Rooms To Go representative said "I need to call Fortegra." Obviously they didn't read the documentation submitted noting I had already dealt with Fortegra. Suggested they read that. They sent back another email stating "we're sorry for the miscommunication" & that i needed to contact Fortegra. Appears these people cannot read! I sent a response noting it was pointless to call Fortegra since they denied the claim twice. Which had been noted in my Yelp review & documents I sent them. After telling them if they had no intent of helping they shouldn't have reached out to me. After my last response they have not contacted me. So, long story short, the Guard Ut warranty is USELESS. If you're looking to buy furniture from Rooms To Go I would think twice before spending money on a worthless warranty.
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January 2024 by Bill P.
Overall very satisfied. Backordered items came in when promised. Delivery was quick and efficient. I was disappointed that we did not receive any books or manuals with the love seat and couch recliners. Eventually the day will come and we'll need information on the controls and functions
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January 2024 by Dexter Hunter
Marya provided exceptional assistance! Her knowledge, dedication, and customer service skills are truly impressive. She went above and beyond to help me find the perfect furniture for my home. I highly recommend Marya for all your furniture needs!
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January 2024 by Sheila López González
I absolutely loved their furniture and felt in love with one of the sectional. I got it delivered today and I am speechless. Michelle, the sales person at the Brandon location, is a super sweet person and puts no pressure on you at the time of the showings, just makes you feel comfortable so you can decide properly. I am also more than satisfied with the delivery guys, Rogelio Perez and his partner. Super on time, highly efficient and patient with me lol.
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January 2024 by Quinn Seghi
Luis, was great! He took the time with me and my wife. He was very thoughtful in the way of our budget. Will definitely be back to Rooms to Go.
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January 2024 by Debra Marchese
We came back to this store because of Steven Walker. He was our salesperson a few years ago and made our experience enjoyable and seamless. The same was true again during today’s visit. As long as Steve is a member of RTG we will continue to be loyal customers.
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January 2024 by Brandon Parker
Ivy is amazing. She is by far the best! Amazing customer service. She is patient and kind! Always looking for the best deals! We can’t be happier!#Ivy for president, 2024
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January 2024 by Angely Marie
Glen did an amazing job helping my family through our purchase. He was professional, efficient, and exceeded our expectations. We highly recommend him.
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January 2024 by Paige Holly
We had a great service experience with Joseph. He gave us plenty of time to look around and was very helpful with any of our questions. Overall, we are very pleased with our furniture shopping experience.
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January 2024 by Lisa Mowatt
Exceptional service by Michelle!! She met us as we entered the store and asked us what we were shopping for, allowed us to look around and checked on us to see if we found anything we liked. We made an incredible purchase at a fantastic price. Her customer service is unmatched!!! Ask for Michelle ??
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December 2023 by Greg Boulanger
Just ok purchased a complete bedroom set and the sales person was Joe Tray____m. After looking, browsing and comparing with the competition I came back to Rooms To Go.First of all Joe was low pressure salesperson which is appealing as I don’t like the full court pressure approach. Joe was informative patient and had a calming was about himself. When I told him I wanted to check the competition he was still very cool about this. I came back and settled on a 7-piece set and the process was seamless from beginning to end. I am completely satisfied and highly recommend R. T. G and Joe Tray___m
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December 2023 by Thomas Scarpetta
Brady was very knowledgeable and was quick to zero in on our personal style. Once decisions were made he was very efficient in writing up the deal and getting us out quickly. Their zero percent interest always brings us back.
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October 2023 by Tiffany C
It was love at first sight, but Glen’s professionalism sealed the deal. He was very knowledgeable about the products and gave my family the information necessary to make an informed decision. We came to Rooms to Go for a sleeper sofa for our home office/guest room and ended up upgrading our living room too. I love a one-stop shop. Our experience was excellent. Thank you, Glen!
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October 2023 by Jay
Shopping at Rooms to go is always wonderful, furniture is beautiful and the people that work there are amazing! We purchased a new bedroom set with our sales representative hector and he is the BEST! He made the process smooth and easy and was so kind and helpful. I will definitely be back when in need of more furniture. Thank you again Hector for everything!
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October 2023 by dwayne ellis
The selection was poor. I've spent thousands here at this location before. Now it's sad. The employees were very friendly. Don't waste your time here anymore. Go to the one in Tampa. I know it's a longer drive for most. However there you'll have a better selection and get more bang for your buck. I hope his location steps it up. Give the consumers a big selection and allow us to make informed decisions. Without the selection, we'll just go elsewhere.
