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December 2023 by Karen Perry
My husband and I met with Nelson Martinez to purchase our furniture. While we do believe our furniture was made well, the cushions had an issue. We contacted the warranty company who denied our claim and then a few months later called and said they were reopening it only to deny it again. I was beyond disappointed. The patio cushions were downright embarrassing the way they looked after one year. We decided to call Nelson, explained the issue and just like our initial purchases he was right on it and in less than a week our replacements arrived. This was exceptional customer service and we would definitely recommend this Brandon Store for all your Patio needs. In love with the set even more now!
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December 2023 by Cynthia Love
My experience with RTG staff is always a pleasure, at my latest visit it was quite enjoyable to have worked with John Hall, Patio Sales Associate. John is a courteous, kind and professional young man, speaking with John helped me get exactly what I was looking for. He took special care in addressing my questions and concerns. I highly recommend the Brandon, Fl store, As a customer, I found Nelson Martinez, Store Manager to have an amazing rapport.
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December 2023 by Organix Pro Services
Wonderful experience with Lisa and rooms to go! They have such nice quality furniture and Lisa was super helpful and knowledgeable about the products and helped with colors and designs. Will be back soon when we need more furniture!
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November 2023 by Mary Ryan
My experience at Rooms To Go was with a very knowledgeable employee, had great suggestions for what we told her we were looking for. She spent a lot of time with us, couldn’t have been any nicer!!! Thank you Brooke, we will be back to shop with you agin!!
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November 2023 by Wesley Furr
We are super happy with the service we received from this store and especially from the sales rep Lisa! Five star service for sure ! Thank you RTG Patios Brandon!
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November 2023 by Christian Thomas
Came in looking for patio furniture and was greeted by Lisa. Very helpful and knowledgeable. Left the same day with our new patio furniture. When you’re in ask for Lisa.
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October 2023 by Tony Sozo
We were so glad to have gone into the physical store and speak with someone. While we most often shop online these days, we found our salesperson so helpful, that we didn’t hesitate to make the purchase then and there. So happy with our choice and the service we received.
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October 2023 by Gabriela Giles
My husband I had wonderful experience at Rooms to go Patio. Lisa was so helpful in helping us make a selection for our home and also giving us recommendations of which models to get. We found everything we needed for our patio and had a very nice experience.
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October 2023 by Amanda W
My shopping experience at RTG patios was very pleasant. Joann was very patient in helping to find the perfect patio set for my needs. She and the manager made sure that i was comfortable with my purchase by explaining the differnce in the various patio materials as well as the maintenance of the set. I am very please with my choice.
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September 2023 by Cheryl Walker
We had the absolute BEST experience at RTG Patio in Brandon, FL. We bought out lanai furniture about a year and a half ago. I even bought the extended warranty. Well, the cushion’s actually went flat. It was awful. I contacted the warranty company and they told me this issue was not covered. I was livid! I called the actual store and complained to Nelson, the store manager. He said that he would be replace the cushions. We waited months. Finally Nelson called us and said the cushions were on back order so he was going to replace the actual furniture, which he did. We got it this week. I am amazed at the customer service that was provided and we are RTG customers for life! Thanks Nelson and RTG!!!
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September 2023 by Frank Phoneman
Yasiel Perez our sales person did a fantastic job was very knowledgeable with all the furniture we look @ an very professional and patient. Also new his stuff on financing. Very pleasurable experience. Great job ? Yasiel
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June 2023 by Jessica Green
I recently worked with William at the Brandon location to purchase an outdoor set. He was patient, kind, and never pushy. He went to great lengths to make sure I was happy and he explained everything in great detail. He even obliged my request to sit on the outdoor couch so I could see if the set would have enough back support for my partner. (I'm 5'3" and my partner is 6'2", and William is also very tall.) He explained my delivery options, and the price drop guarantee which ended up saving me close to $600. His service alone would be a reason for me to return to RTG patios in Brandon. Thank you for making this big purchase much easier William!
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June 2023 by Sandra Cea
Thank you William for your help in helping us choose our patio furniture. We did not feel rush even though you were at the end of your shift, can’t wait for our furniture delivery next week. Great custom services.
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May 2023 by Andy Magee
Comfortable spot to shop salesman was not pushy understanding, and knew the quality and the prices of the furniture well
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May 2023 by Patricia David
Courteous service from non-pushy salesman. Carefully explained options and very personal. It was a pleasure to do business there.
