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February 2024 by Letisia Ariyuri Simancas
I was repeatedly promised when I added an extra line on my business acct that the additional second one would "forever be free, no surprises ever." Seriously, I made the person repeat it to me so many times & show me in the paperwork. Well, they keep charging me for this line which I really need for work & because of issues w our home, we lost the paperwork w the proof. These records should be kept on file as well & not relied upon a single paper form for proof.When I added an additional line to my business account, I was repeatedly promised that the second additional line would be "always free, no surprises." Seriously, I had the person repeat it to me so many times and show it to me on the paperwork. Well, they keep charging me for this line that I really need for my work and due to problems with our house, we lost the paperwork with the tests. These records should also be kept on file and not rely on a single paper form as evidence.
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February 2024 by Justin Combs
Went in to this store with some issues with My iPad and my service. I spoke with a gentleman named Tristin. He was very help and polite. He helped with resting my service for my phone and helping with the issues I had with my iPad. I would definitely recommend other customers to go to this store than some of the others around town.
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February 2024 by Alondra Galloza
Tristan was very helpful and professional. Had me out within 30 minutes.
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February 2024 by Cheryl Barker
*****DO NOT USE THIS STORE!! Shady!! Staff took short cut and it cost me $120!!! *****It took 4 trips for them to get my phone and tablet ported from Verizon to T-Mobile. Then two months later I got a bill from Verizon and discovered my tablet was never switched over. I thought the first bill was a partial bill from changing providers. When I called the store to complain the manager, Triston would not let me speak and kept talking over me. The rep at the store did not port my tablet number and instead took a short cut and just assigned it a new number. By doing that, Verizon was never notified that I no longer had or needed there service. So I had to pay Verizon for 2 months of service I didn’t have!!! Shady and crooked!!!They are only interested in getting you out the door ASAP and there’s no customer service once the switch is completed.
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September 2023 by Kyle Daniel
Walked in and already could tell they were SO GLAD TO SEE ME , I asked to see if I use my Jump feature before even checking my account, Tells me I can’t use the Jump cause my phone has bad water damage and I need to trade in my phone basically, when I already own the phone. No help to me whatsoever and just wanted to me leave. I ordered my phone online no problem with the Jump and I DIDN’T need to trade in my phone WOW ! Need to train new employees or get these guys in check cause what’s the point of a store if I’m just gonna do everything online and have to wait. Never catch me here again. Half Star if I could
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July 2023 by brianna norris
Awesome job guys I came into the store at the beginning of the month to switch my family from Verizon they helped me port my numbers and gave me 2 t-mobile cooler bags for switching so excited
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July 2023 by C T
Staff is a joke. Guys are just sitting there. No greeting. Can't touch the phone. Staff was literally Standoff ish. They dont want to work.I rather drive 5 miles up the road
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July 2023 by Shawndrika Dennis
James is a great worker and very professional. He was able to answer all my questions and concerns.
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July 2023 by Melissa Brown
I went to buy my son a new I Phone and James was very helpful and knowledgeable. I would shop here again
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July 2023 by Shavonne Brown
Team was helpful and informed. Great customer service all around.
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July 2023 by Kiki Dennis
James was great!!! Very helpful & professional :)
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May 2023 by Freddie Mercury
James and Tristin helped me out today and got all my concerns handled with my crazy tmobile bill! Will be coming back here for my new phones in the future!
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May 2023 by Erik Geo
I’ve went to this store 2 different times to upgrade my phone both times the worker there acts like they do not want to help at all.
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May 2023 by Selfmade J.T
Store staff was really helpful
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March 2023 by Daisy Jackson
Very helpful in finding a closer location and the direction was easy to follow ?
