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December 2023 by Tyger “WyteBoi” Anthony
It's actually NOT my banking institution but rather a family member's instead. The service seems very good and the tellers seemed very professional and extremely polite. The drive thru teller window was moving pretty quick and our service was 100% accurate.So why not just give them 5 stars you ask? Because I don't know the fee schedule, the little hidden s (if any), basically every place looks great from the outside looking through the window at the family inside the house. You picking up what I'm putting down? Give me some more time to find out what's really what with these guys before I say anything else or add (& hopefully not subtract) more stars ⭐✨. When you go to see what they have to offer, tell them Tyger Anthony sent you. Take care and God bless ?.
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December 2023 by Jeanine Ramirez
Wow! Nasty teller. Looking me up and down like that and giving me one worded answers. I'm shocked she has a job there.
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September 2023 by Baycrest Academy
I had been a customer for 20 years, first SunTrust and now Truist, and always had a great experience with the personnel. Truist is a great institution to deal with. When I walk to the bank they know me by name and it may me feel important to them and this is a practice in all their branches.
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August 2023 by the king (andromeda)
This bank can get rather busy certain days but generally you wont have to wait more than 20 minutes
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July 2023 by Richard Coile
I had a few problems with my debit card and credit card, and Maria Rosa was very helpful in resolving them. She was patient and understanding, and she took the time to explain everything to me. I appreciate her help, and I would recommend her to others.However, it did take more than a month to resolve my debit card issue. I understand that these things can take time, but it was frustrating to have to wait so long.Overall, I had a positive experience at Truist Bank. Maria Rosa was great, and I would definitely use this bank again.Here are some specific things that I liked about my experience:* Maria Rosa was very helpful and patient.* She took the time to explain everything to me.* She was able to resolve my issues quickly.Here are some things that I would like to see improved:* The time it takes to resolve issues.* The availability of self-service options.Overall, I had a positive experience at Truist Bank. I would recommend this bank to others.
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June 2023 by Regina Love
This bank does not have early pay at all. I really wanted to like this bank for some of the other features, but my other bank offers 4 day early pay as well as a buffer. I really hope they make improvements soon.
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December 2022 by Keilah hudson
I have been waiting for 45 minutes to the banker or the branch leader (only two in the office) I need assistance something a teller couldn’t help with. The lobby is full of people but the branch leader is making unnecessary conversation with customers and walking in and out of his office with a lobby full. Then after his conversation’s ended he walks out to help the line which they had all just walked in at one time. The other banker decided to close her door and take a phone call instead of clearing out the lobby no organization no leadership sitting here thinking is this who I want to bank with BOA has me spoiled they would never. Finally I got back with Connie Preston and she was amazing she changed my whole attitude about the wait and my observation. Her positive attitude her feedback her concern and time she took with me. Turned me around. I think am going to love it here. Thanks again
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October 2022 by The CGM Network
They got me in and out quickly. I've been a member of this institution for almost 17 years. They've always been great to help.
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October 2022 by Jennifer Molina
If you’re looking for a bank don’t come here. The machines are always down. They close the branch earlier so if you work a 9-5 you’re screwed. The banking system is horrible. If you try to deposit a check 9/10 the machine is not working. Then when you finally do find one and make the deposit before 9 it won’t reflect until 2 days. When they do have someone working on the machines the people they hire are incredibly rude. My dad left Truist and went to Navy Federal and I’ll be doing the same. The nasty attitude from guy fixing the machine did it for me. Officially lost a customer. It’s 5:41 I got out of work at 5 and the last thing I did was that treatment all because I was trying to withdraw money to purchase my sons 1st school pictures. Disgusting company.
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June 2022 by Restoration 1 Tampa Bay
We have multiple business accounts and had a rocky time transitioning from SunTrust to Truist. Several issues with QBO syncing with the bank etc. Throughout the process Maria Rosa was the one constant we could rely on. If she couldn’t answer her phone, she’d call back as soon as she was free. Sometimes after the normal close of business … but she called back!These 5-stars are for Maria, not Truist. It’s getting much better though!
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May 2022 by Stephanie Plazas
Maria is the best! I’ve never had such a great banker than Maria. She’s very understanding and helpful with my needs and questions. She speaks both English and Spanish so that’s a plus! She’s quick to respond back to my voicemails and so far, I would rather do any of my banking needs through her and her only. I have banked with Suntrust for YEARS! BB&T I’ve only used to pay my HOA fees so I don’t really know much about them. I would recommend setting an appointment with Maria and get all your banking needs done by her. She’s quick on her feet and is always looking for a way to make you smile and leave happily.
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April 2022 by Michael Moore
I loved BB&T. I absolutely hate Truist. No customer service at all. I have a problem with my business credit card, 2.5 hours on hold before I gave up. Unacceptable. I will be taking my business elsewhere.
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March 2022 by Sisel Peter
The worst bank I ever had. Horrible service. Staffs are rude. No respect to the customers. Stay away from this bank.
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February 2022 by Allison Mercurio
This location is permanently closed. They don't tell you that on this map so when you go there,it's now a construction site and they've completely leveled the entire building.. so now it's saturday, there was fraud on my card, and I have no money for the weekend.
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December 2021 by Laurie
Worst customer service ever. Every time I've been in this Branch, their staff is awful. They make you wait ridiculous amounts of time to do simple things. They have three people available to serve you and you have to wait for one other person working with other people. We will be taking our business elsewhere.