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October 2025 by AHMED ALBUNDUQEE
Friendly and helpful staff
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October 2025 by nahtalasia nunez
Ariel the assistant manager was extremely nasty and unprofessional. Found out with customer service he could’ve did his job the whole time but refused ! Asked to speak to manager and refused after yelling at me
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February 2025 by DevelopersTroop
I bought a ear buds asking their customer support If I dont like can i return they said they will give refund if i dont like this but after one day later they arent giving refund or anything I dont like this company.
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January 2025 by Ledora Brown
Terrible experience with this location. I don't want to say the employee's name publicly but I will be reaching out the store, corporate and local media about the situation that has been resolved for almost 3 months.
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June 2024 by Caleb Suszko
No complaints about people in the store, in fact they were helpful. However dealing with corporate is probably the most terrible experience. I’ve wasted countless hours on hold just to be hung up on. The wireless internet gateway has upload speeds of about 4-6 mbps which is unusable in today’s age.
Spent two hours on the phone today. Last 50mins on hold which ended up with a hang up(or dropped call, not surprised given how terrible the service is).
Maybe their personal service is better but their business service is a definite stay away.
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October 2023 by lewis e.
We had a great experience here. We came in frustrated because we had trouble with visible by verizon, a 3rd party service, when trying to switch carriers on my wife's phone. We came in with low expectations but there were several really nice guys right at the door who greeted us and got to helping us right away. We asked about options other than visible and ended up getting to upgrade my wife's phone and set up a new plan for her within just a few minutes. I had lots of questions but Chris who helped us gave me every option and laid it out for us to choose, no BS. It was a great overall experience and we are happy we came to this location!
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October 2023 by Niko J
They weren’t able to help me with a broken device, which is fine, but they didn’t have to be belligerent about it. Luckily, it’s not the only store in the area.
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October 2023 by D Jay
Denise was very helpful, efficient, and professional!!
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September 2023 by Grayson E.
Customer service is impossible to contact. The stores will tell you they are sales representatives and can't help with anything but signing you up and selling you accessories. ******STAY AWAY FROM VERIZON ******
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September 2023 by Victoria Capel
I will be honest. When I first went into the store, I sure had an attitude. Just life getting on my nerves and been through a lot lately. I was picking a package up for my daughter and was frustrated because I just wanted to get the package and had to have my daughter put internet on for me because I couldn't pay my bill. She does live with me. My money like all of us, went all to rent. Verizon Pass was not working and took a chance. Poor guy at the door I was such a jerk. He reminded me that being mean to people is not the way to go. We all have issues and to be kind. I had to go back into the store to apologize. I was like Man you are right and started tearing up. His name is Ralph. Ralph thank you for reminding me. You are a great manager and handled this situation very well and with class. Unlike me. I hope moving forward I will continue to do the same. Except for when a person almost hits my car and then yells at me. True happened after I left the store. LOL
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August 2023 by maureen cuevas
Today I got upgraded to a new phone and apparently they NOW charge you to transfer information to your new from from your old. They charged us $30 or so. This is 1000% unfair and unjust and practically robbing people. No wonder people are switching to other companies. Version NEVER used to do this. On top or that obviously they send false messages about upgrade deals and when you go in person to trade or upgrade its a whole different story.
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April 2023 by Isabella P.
HORRIBLE CUSTOMER SERVICE.Manager Ellen should be fired. My boyfriend went into the store to pick up an extender and ethernet cable that was unable to be delivered. Was greeted with Ellen saying "what". Refused to help him even though he called customer service at the store and they told Ellen to give him the extendor to the wifi- she replied with no that is not how I run my store. Very rude should not be a manager or in customer service. Will be filing a complaint. Do not go to this store! If I could give zero stars I would. Very disappointed.
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December 2022 by Arianna M.
We walked in and weren't greeted or helped for at least 20 minutes. Once we were finally acknowledged, we were told that one of the employees would sign us in soon. Fine. We stood in the line and waited an additional 20 minutes for the employee to finish helping someone else. Once he finished, he made a beeline from behind the desk straight to another pair that had walked in just a few minutes before. Terrible customer service, terrible ability to keep track of how long their customers have been waiting. We went because we're considering transferring to Verizon. Fat chance of that now.
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December 2022 by Tonya J.
Brandon Verizon! The worst customer service ever. Spanish chic ride as hell! I would never thought of being treated rude to just to purchase a phone charger.
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November 2022 by Robert N.
Showed up at the store to upgrade my phone. I waited for 20 minutes while I watched three employees play on their phone and watch soccer. I asked the general manager about it and I was told "that's none of your business"... cool I guess I will take my business somewhere else.
