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March 2024 by Sandra Bockelmann
Jay and Adrian were incredible. Professional, kind, in tune to the customer’s needs. Made several calls to management on our behalf to help my daughter and I solve a problem. We will be coming back to see these young men.
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March 2024 by gary kimball
It was a good transaction. Minimal follow-up tasks after I left. Hardest task was connecting new phone to car.
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February 2024 by Thomas Manley
I went to verizon and upgraded my phone and Garrett was the verizon rep who helped me. He was amazing, and he made the process super easy . He was very informative and showed me how to use the new features on my new phone.
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February 2024 by Stephanie
I came here to get a iPad and I was assisted by Angel. Angel was very helpful and nice. Angel is very funny and appears to be a great team player with excellent customer service
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February 2024 by Merrily Rivera Chaykin
My husband and I had a great experience with Garrett. He listened to all our pain points and offered solutions while we upgraded and made sure we were aware of all promotions and needed accessories. We will definitely be returning! Great team!
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February 2024 by Bill Kilgore
Tonight I had a huge emergency Involving someone removing the Sim card from my phone while breaking into my locker at the gym and in an emergency I came to the Verizon store at the Brandon Mall and one of your employees one of your employees,Angel, saved my entire evening by allowing me to use his own phone to call the credit card companies that from the credit cards that were stolen and I can’t I can’t thank you enough for having an employee like this. He went above and beyond and stayed over late to help me until I got my phone back up. This a wonderful wonderful employee thank you so much.
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February 2024 by seneca mckinnie
Angel was a real Angel. He was very knowledgeable and took time to explain products to me. He was very nice and with exceptional customer service.
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February 2024 by Cary Hopkins Eyles
We came to Verizon frustrated with some internet issues. Immediately Brandon, Adrian, and Angel were great. Brandon helped us SO much and with an amazing attitude. We will definitely be coming back to this location and getting service, products, and assistance here.
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February 2024 by Maria Fortanel
Honestly I am tired of sales reps messing up my account! I went in today and was approached by ARMANDO. I have been with Verizon a few years and understand what it is that I want. I walked in knowing what I wanted as I was eligible for an upgrade in December I went in and just wanted to switch my phone with no changes to my plan at all. I specifically said it over and over that I did not want any changes to my plan and I was assured that there would not be any changes. First he tried to over charge me for the iPhone 15 plus by telling me it was about $1150 luckily I had previously checked online and knew it was only about $930 for Verizon. I also told him I have a plan that includes a Disney bundle plan for free that I wanted to keep. Also he kept telling me I had to pay $17 for the protection plan when I always pay only $7.25! At night I was checking my account info and tried getting onto Disney and it was removed from my account!! On top of that my plan was increased by $10 a month and he completely changed my plan! I had to chat with customer service for them to help me and luckily they were able to fix my account to how it used to be! They also told me exactly what I told him that I should be able to keep my $7.25 protection plan right away and he should not have changed my account! Next time if a customer specifies only what they want it should get done with no changes! this is the second time this happened to me and I am tired of it! I really hope the manager talks to his workers about workers doing this to customers! ARMANDO made me go through all this trouble after me telling him exactly what I wanted!
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February 2024 by Al
Julian Fernandez excellent service and kindness to his customers. He solved a big problem with an unfair bill that they wanted to charge us.
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December 2023 by Adrian McDaniel
Angel was amazing
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December 2023 by Jorge E. Hernandez
For the best orientation and presentation on Verizon cell phones, ask at the Feliz store. Mr. Happy Angel.!!!
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December 2023 by Myrna Denizard
For the best orientation and presentation on Verizon cell phones, ask in the store for Mr. Ángel Félix!!!!
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November 2023 by Adam Brown
Very clean, polite staff, Adrian did a great job, and I saved some money.
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October 2023 by alicia m
The guys in the store were very knowledgeable, patient and personable. I would recommend going to this store for your new phone needs.
