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May 2020 by jcovingtoncpc
I read the reviews since I am aware that the reason changed owners. I personally knew the 2 previous owners and the quality was beyond excellent. I am very very saddened to see how baddly they have let the place go and the food quality has been compromised as well. This was my favorite place on earth and try to visit whenever I am in town. Guess I won't be back. So long Victorian Grace. You will be missed.
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October 2019 by Donna Marko
Granddaughter loved visiting with Elsa! Wish they had chicken nuggets or something my granddaughter would eat. Pbjs were ok but she didn't like the jam. The turkey sandwiches had mayo already on them so no way was she touching that either. The egg salad was delicious as was the cucumber sandwiches. They did have plenty for the adults and offered seconds and thirds. The tea was very good also. The kids had plenty of time with Elsa and they even had one and one time which she made very special for each child keeping the magic alive in their hearts. A little pricey but well worth every penny just to see my little one having fun!
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July 2019 by M H.
They have new owners who are trying but need more coaching. First they should explain that it is a new menu than the previous owners. We came in on a Saturday expecting the delicious chicken and wild rice soup but it is very different now. They should also tell you what will be on each tier before preparing due to any allergies etc. I was told that I should've seen the menu when I booked online and would have to pay extra for any modifications. Prices also increased. Teas are different as well. I gave two stars to be gracious but I will sadly miss the old Victorian Grace and will not return.
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July 2019 by The Food Critic L.
We use to come in here quite a bit and it was fun. Welcoming and warm. We went yesterday for the first time in about a year. It now has new owners. The price went to $30 which was very high and not worth it at all. Lets start with the entrance. Its plain, stripped of all character and it smells musky. We were sat right next to the only other customer in a very small room. The waitress/owner speaks way to loud under the circumstances and you can't hear your own table over her. My lady...ever time I heard that I wanted to punch her. My lady is not my lady it is milady and it was a word used for foreign French speakers. Therefore, its being used incorrectly and pronounced incorrectly. Sounds horrible. We were told there is only 1 pot of tea per table so we had to agree on a flouvour. NEVER in any tea room have I been in that that was the case. $30 a person and we couldn't have what we wanted and had to share. Really? Then there is the soup. It was cold and called chicken and rice. It was green in a plastic clear bowl that looked like something from the dollar store sold in a 4 pack. I tried adding salt and a lot of it and it helped mildly but it wasn't good. Then there were the sandwiches served on cheap white dollar store bread. Dessert was a make of something they called chocolate with roasted marshmallow. The chocolate tasted like unsweetened coca and the marshmallow was like cement. There was a roll with apple that was her favourite and it was nothing more than Pillsbury cinnamon rolls served in bite size with some tiny apple shoved in it. We all know what happens to those rolls when they sit right? That is right they get to be hard as freaking rocks. Then she actually gave a last call on the tea and took our pot away but we were welcome to sit. We declined and left. horrible. Even letting them know it was bad they acted like they were so shocked. We were told they will be moving locations but we will not be by to see it. That was very expensive and horrible service. The food wasn't worth anything. We could had gone to Outback and at least gotten a steak and sweet potatoes with salad. Split a dessert with tea and tipped for that.
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July 2019 by Jisoo B.
Went here 2x. First time back in May for Snow White one, then in June with Ariel. The second visit was accompanied by unfortunate breakdown of the A/C at the venue. It. Was. Hot. like Ariel would have been boiled alive in the water hot. But the staff and Ariel the actress made the most of it and the girls really enjoyed! I do slightly wish that the food was a little more plentiful for the price. I've been to other high tea places and the sandwiches and desserts offered in others are a little extra, but here you get a Disney Princess so maybe that is the trade off
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July 2019 by Marla Wenger
The price jumped to $30 for high tea. They don't answer the phone at all. My email reservation was not honored. They offered to accommodate our party on another day. Not interested! Previous owner was much more organized.
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June 2019 by Marla W.
Very dissatisfied. This company no longer answers phone calls. Prices for high tea are $30. Customer service was horrible! We will never return!
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June 2019 by 3s0p
First, check the dates on the reviews. Nearly all recent reviews reflect the poor quality of this establishment. Be advised that when you go to their FB page to write a review you cannot submit a negative review since they control what can be posted. The service is horrible. There was one server to wait the room. No other help ever appeared. We waited over 30 minutes to get a pot of tea. We were told that the flavor we chose applied to the table and if we changed flavors or wanted separate flavors that there would be an additional $5 charge so everybody has to agree and like the same tea. The first course was a cup of soup. I chose the Spring Vegetable. When it arrived the broth was watery and the vegetables appeared to be a can of Veg-All: a few cubed carrots, one small piece of potato, and some diced tomato. It came with croutons which consisted of one tablespoon of toasted bread crusts. When the tea course finally arrived it was very disappointing. All the tea "sandwiches" were made with grocery store bagged bread. There were three offerings: the first was smeared with cream cheese and thinly sliced cucumber, the second was egg salad, and the third was a chicken sandwich, which is very misleading because it had less than a tablespoon of chicken. The egg salad had been put on the bread before the crust was removed so when it arrived at the table the edges were squashed thin and very unappetizing.This was also true for the cucumber and cream cheese. The scone on the second tier was good but hardly made up for the sandwiches. On the top dessert tier there were three offerings. One was about a tablespoon of chocolate mousse with a few pieces of graham cracker. Beneath the mousse was a gooey wad of marshmallow that was impossible to eat. There was a one inch square of cheese cake that looked as if it came from a frozen platter from Sam's club, and the third offering was an equally small square of a commercial pound cake in a petite cupcake paper. Additionally, the facility itself was a disaster. I should have been more alert from the condition of the outside of the building which was very unkempt with some scraggly flower baskets and lots of dirt. Inside, the wall paper is peeling, the baseboards and mirrors were filthy, there were missing light bulbs in the candle sconces. The chairs and tables were covered with what appeared to be leftover wedding decorations. There was a vague smell of some overpowering room air freshener that permeated the entire place. The big surprise was when the bill came it was $56 for two people. I was floored. When the experience was over I spent nearly two hours to get a pot of tea, watery broth, a cream cheese sandwich on grocery store bread, and mediocre desserts with lousy service. AVOID this place like the plague. There are much better tea rooms in the area.
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June 2019 by Gus F.
This place is fantastic and I love the new paint! The look is perfect and the tea is even better! One of the best spots in all of Florida!
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June 2019 by Raghda Trott
The overall experience was nice and the staff was friendly but, in terms of high tea / tea parties, I've had better.
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June 2019 by Darkmaiden
This is a very sweet, princess like experience. The chicken salad croissant recipe is excellent. Very pleased.
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June 2019 by D. Knight
Laid back atmosphere while still fancy. Cute place. Delicious tea. Friendly staff. Accommodating around my food allergies (as much as they could be without advance notice). Highly enjoyable.
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May 2019 by Michelle Dulac Badger
It's not the same under the new owners. The food isn't as good (soup gross, scone burnt) and they are never open. They just do special events.
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May 2019 by LynnMana
My friends & I were so happy to see our favorite tea room was bought & the new owner claimed to have all of the original recipes from the retired owner. However, our first trip last December, we were to find out the menu had changed and new menus were going to be seasonal or special occasion menus. Unfortunately, the food is now on a skimpy side appearing cheaply prepared & no flavor in some, while others are loaded with flavor or just flat out bland. There is also an increase in price compared to all of the tea rooms in the County that we have frequented over the years. It's hard to justify paying so much extra when it looks like the owner is charging a champagne price for a beer quality meal. The speed of service is clearly a turtle's speed and when the owner expects you to vacate at a certain time for the next reservation's service, I just can't see that happening. It was our first trip there after the new owner purchased, so with that we decided our next trip would be for Mother's Day and hope for the best that with time the food & speed of service would be better. We signed up for the upgraded original menu served only for Mother's Day at $40 per person. It was extremely overpriced for the same quantity of pieces of food offered, expect with this you get a flute of punch (it was so horrible) and a flower bouquet, which was one (1) wimpy flower that was half dying loosely wrapped in one tissue paper. When I think of "bouquet" to me that's more than one flower. In my opinion we were overcharged once again for champagne meal to only receive a beer quality meal. The staff are extremely friendly, then and now, but as for myself & my group of friends, unfortunately we are done with Victorian Grace unless thing greatly improve. I would have to recommend the tea rooms in Hyde Park & Tampa.
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May 2019 by Hunter Lauren
Very sad to say this was the worst service I have ever received and we will not be returning for Mother's Day brunch like we have in the past. We waited over an hour for tea and soup and then at least another 30-45 minutes to receive our entrees/deserts. During check in it was like a mad house and very unorganized. Don't get me wrong when we did receive the food it was delicious. But other than that it was very poorly put together and an unorganized mess. This was not a cheap brunch either at $40 a person I expected way more. I know I was not the only person feeling this way after today. I only hope they can get there stuff together after all this is a very special day and all Mother's should be celebrated with great food and service.