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July 2025 by AJ AJ
The ppl in this bank is not good at all the customer service bad the lady don’t know anything she was keep reading off the internet to find out if I can deposit the check or not this bank really bad
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May 2025 by RABIE El MOUBARAKI
I been in the bank she helped and she explained all the good information that I need thank you so susan Reynaga
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March 2025 by Joel Torres
It's a bit annoying to have to come to the bank you think is the right one and be asked if you have an appointment so they can serve you and open a new account. I see Enpls doing nothing when they could be serving customers.three employees locked in an office.
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March 2025 by Tu-Sean Phan
James & Susan were very helpful and navigated through all busy traffic. I’ve been here 3 times for separate occasions and they were quick, attentive and able to handle all the clients and issues that occurred.
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August 2024 by Sarlyn Ramos
Over a year with Mariela! ❤️❤️ one of the best! Always on point 💅
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August 2024 by Marce S
Excellent attention from the workers, especially the manager, very friendly and quick service. He helped us by answering all the questions we had.
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July 2024 by Gulia E.
I was impressed by my visit to this WF Branch. Dayana and Kristen were very nice and helpful. Both made sure that I got what I needed. Now I will only go there. Thank you so much.
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July 2024 by Amaury Ruiz
Never answer the phone, I’ve called 30 times back to back and I’m yet to get ahold of anyone. Isn’t part of customer service answering the phone? Why does it take over 30 phone calls back to back to get an answer? Still calling with no answer and the thing that says how busy yall are says less busy than usual, so why can’t yall answer the phone?
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July 2024 by Reynier Rodriguez
Terrible branch they never answer the phone and when they do they transfer you to the main customer service line without answering the phone. Please corporate look into this they are bad at customer service in this branch!
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July 2024 by Yulier Hernandez
I do not recommend anyone to share my terrible experience here. To cash a check. It's theirs, I couldn't change it. Many restrictions, think carefully before making an account here at this bank. Not recommendable
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May 2024 by andres sanchez
Dayanna help.me to cash a check . Great customer service. Thank you
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April 2024 by Chris Shepherd
My banking experience was 5 star from beginning to end. There was plenty staff, I was greeted before I could sit down, my banker Meghan.... she was fantastic. She was prepared, professional, friendly, knowledgeable, and very personable. That is what a banking experience should be!!!
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March 2024 by Tamara Gonzalez
I recently visited a bank branch to deposit a check, and regrettably, my interaction with the manager, Dayana, was less than satisfactory. Despite my inquiries, I encountered a series of justifications that not only failed to assist me but also suggested a lack of necessary knowledge for the situation. This experience was disappointing and did not meet the level of customer service I anticipated.Fortunately, my subsequent visit to a different bank on Kings Avenue resulted in a markedly positive experience. The team there demonstrated exceptional professionalism and courtesy. They provided clear explanations and guidance, enabling me to successfully complete my transaction. This contrast highlighted the significance of knowledgeable and customer-focused service within the banking industry
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February 2024 by J W Taylor
Dropped in on February 1, 2024 - wanted to open a new checking account and needed to deposit $200,000. Was told I didn't have an appointment so I was SOL. Bank employees didn't want to help.I know I can open an account online - but I had a few questions. Bottom-line - the bank was empty no customers. Sad state of affairs for a bank!
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January 2024 by Warrior Queen Goddess
The worst bank ever to be seen. Make sure you plan at least an hour ahead so you don't stand in line just to make a deposit or to get cash or whatever out. Only one teller out of the 6 computers that were there. Like seriously, don't go here. Go to a different one. Nice employees, but WOW can you say slow as a sloth for real!!!!
