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September 2023 by Aletta K.
I stopped by Q. Beauty Supply store, in Riverview (US-301), Friday afternoon, around 1pm to get products for a hair braiding appt tentatively scheduled for the following morning. There were three men working. The men were working register, stocking shelves, and assisting customers. There was also a young lady working there doing wig installs. (She wanted to remain anonymous) She assisted me with finding a particular gel and went back to her customer. I am not experienced with any of the things I needed, so I was talking asking her questions, about what I needed. During the conversation, she said that she braided hair. So, I made an appt. She quoted me an amount of $30 (5-braid style) from the list the owner provided and asked me to return at 5pm. I paid for my items, (a pack of hair, gel & mousse) and left. When I returned, four hours later ready for my appt., the young lady sadly pointed to a new list on the mirror. The owner changed the pricing. Instead of the $30 I was quoted, the price was now $80!!! The owner was still there, and I asked could I speak to him. I explained the situation and said, that changing a price of anything is not a fair business practice, especially after a quote. I went on to say, if you want to change the pricing, why not have it start the following day, instead of at the end of a business day and not honor the pricing that was in place, earlier that day? The owner stated that he owned eight stores, and this was the only store that offered this service, and he didn't want to continue providing that service. I said why don't you just end the service instead of up charging customers? He didn't have an answer and offered to reduce the amount from $80 to $50. I thanked him, smiled, and told him that he lacked integrity and that is a reflection on his character. I went back to the young lady and relayed the conversation. She was so sweet and offered to pay the difference out of her own pocket! I told her "Absolutely Not" and that I had the money, it was the principle. I asked her out of the $30 original quote, what was her percentage? She said he gave her $5!!! The situation bothered her so much, that she quit. She already had her own successful braiding, makeup, and eyelash application business. If you've been to this store, then you will know who she is. She had a flyer up on the mirror with her contact info. I hooked up with her a week later and got my hair braided and it was beautiful!! I try to support local businesses as much as possible, but based on how THIS owner treats his customer and how be belittles his employees, I will NEVER purchase from this store again, or from any of his other stores. Even the guys (his friends) that worked there felt bad but were too scared to speak up. Because he owns so many stores, he doesn't value the people that afforded him this business, with the majority of those being Black and Afro Americans. I understand the convenience, but I compared his products, and he is highly overpriced. The same items he sells, can be purchased on Amazon or at Walmart for much cheaper. This owner is taking advantage of the customers in every way. These are the stores he owns: Que Beauty Supply 9646 US Highway 301 S., Riverview, FL Que Beauty Supply 2001 E Fletcher Ave #105 Tampa FL OPPS Beauty Supply & Wig Shop 110 E Brandon Blvd, Brandon, FL WOW Beauty Supply & Wig Shop 938 W Brandon Blvd, Brandon, FL Fletcher, I believe he owns a store in St. Pete and a couple others in Tampa.
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August 2023 by Kourtney Coleman
I found what I was looking for! As a person who does not work in the industry. Going shopping to pick up things that I will need, ? I found them all in one place. ?
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May 2023 by Philip Myers
What a great selection of beauty supplies and amazing wigs. Ask for Lynn for assistance in wigs.
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April 2023 by Alene S
Friendly and helpful staff. Affordable prices and convenient store hours.
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April 2023 by Prat Prat
Bad I don’t recommend I asked the lady the lighter one for 79.99 in human hair they ran out so I asked for the 69.99 the 24,26,28 inch she charged me $233.00 for it but on the poster it says $69.99 and tax was $16 it still didn’t make no sense why I paid $233 then I called up there because I went home and looked at the Receipt it says $233 before I paid the lady was asking me do I want something for $300 and I said no so I guess that’s why she went behind my back and made me pay $233
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March 2023 by Melissa Rivera
They literally have everything. I go there to get my full line of curly hair Cantù products. I’ve also purchased clip ins for a last minute style as well as hair accessories.
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December 2022 by Mya
Very convenient and always stocked. Large selection of crochet hair!!
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October 2022 by R Grooms
Anytime I have been in this store I have found what I am looking for. Friendly employees. Great location and easy to get in and out of the location.
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September 2022 by Alexandra Georges
Bad advertisement.... I needed something that open early I look up the open beauty supply n it's says open at 8:30 I go there at 8:40 doors are locked ... I call the number none answered
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August 2022 by Candice S
Really liking the staff there at this moment. The Caribbean girls are friendly, greet you with a smile, and are there to help. I just wish they had bigger variety of both human and synthetic hair. I always have to drive to Tampa when I'm in need of bigger variety.
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June 2022 by kenya blac
Rep told me one price & then they had cashier charge me for more money for product.. (different amount). I didn't realize it until they already swiped my card... SMH thieives I'm calling BBB of Florida watch your receipts ?
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March 2022 by Taylor Hayden
All of my beauty supplies were bought at this owners stores up until today. Need to learn to watch your mouth... I will definitely go out my way. Had to stop going to another one of their locations because the old man behind the counter was literally trying to hold my hand and made me very uncomfortable. Don't waste your time or money. Very bad customer service.
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March 2022 by Margie Delgado
Nice store, lots of inventory. Everything from beauty supplies, natural hair supplies to jewelry.
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January 2022 by Jander Harrison
Rude manager and staff. There are many more beauty supply stores in the area to go to than this one. There aren’t prices on everything so he can charge whatever he wants when you go up to the counter to checkout.
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November 2021 by Michelle Pippins
This place is clean , friendly and great service
