Firestone Complete Auto Care in Cape Coral is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The expert team offers comprehensive solutions for every make and model, aiming to provide reliable and affordable auto care. Some reviews highlight very positive experiences with specific staff members, noting they are great at reviewing a car, work hard, and provide excellent communication about any changes or delays, leading to high recommendations. However, other reviews report significant issues with customer service and operations. Common complaints include very long wait times that exceed estimates, even with a scheduled appointment, and a waiting area that is often full with insufficient seating. The store is described as always packed, and customers report being rushed at checkout without receiving necessary paperwork or consultation. A frequent criticism is having only one service writer during busy times, which is seen as insufficient for the store's volume.
They do great work, but when you make an appointment, be prepared to wait well beyond your appointment time, well over an hour
March 2025
Would have given a 10 if you had more than 1 service writer on a Sunday. the place is always packed and everyone is entitled to a meal break. But there should NEVER just be 1 Writer in a store of this volume!!!!est people
