Quest Diagnostics offers a range of lab testing services, including COVID-19 antibody tests by appointment, blood and urine tests, drug screenings, and specialized pediatric and wellness testing. The location inside Walmart Supercenter Casselberry provides convenient access, with easy online scheduling and appointment reminders that streamline the process. Patients appreciate how simple and quick the appointment system is, with many reporting that waiting times are minimal and procedures are straightforward and painless, thanks to skilled staff. The staff, especially phlebotomists, are described as courteous, polite, and attentive to patient comfort, ensuring even those with needle anxiety feel relaxed. Communication about delays is clear, giving patients options to wait or visit another site. Some suggestions for improvement include adding outdoor seating for waiting seniors, as seating inside can be limited. Overall, patients find Quest Diagnostics easy and pleasant to deal with, praising the professionalism and kindness of the staff, as well as the convenience of location and efficient check-in process.
Tech was very sweet. She made the visit as pain free as possible. I'm hard to stick and this tech chose the butterfly and pediatric tubes without being asked.
May 2024
Why not provide a seating bench outside the door since there are not enough seats inside? Seniors standing around waiting to be called is hard to see.
