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March 2024 by Robert Savittieri
BofA fraud locks card after new card is issued (with wrong numbers) due to 2 attempts to charge $00.30 after I rejected charges they lock my card and don'tnotify me. On a trip trying to use card getting embarrassed everywhere being rejected for no known reason. On a trip and no time to deal with it so ended up using cash not supposed to be used. Get back and called BofA told wait time is 5 min 20 min later agent shows up but no data was transferred so 5 min of verify this and that check email & then a txt. Explain problem 3 times and then put on hold for 9 min and after 5 more discussing the card numbers I have to go to another division before they can send me the right fricking account number on the card, they are totally FUBAR'D in my opinion, gotta find a better bank for sure after 30+yrs they're not user friendly or actually helpful IMHO.
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March 2024 by Elizabeth Allen
Never been more frustrated with a financial institution. I've experienced a lack of responsiveness and proactiveness. 20 business days and counting, still waiting on a resolution.
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February 2024 by Richard Payne
I've been with BOA for many years and the last two times I've tried get someting done at this branch it was not a positive experience. Would like a call from the manager.
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January 2024 by Shahedul Islam
I opened an account and it is about 27 days and i did not get my debit card yet where it is the most important thing for me right now..i dont know how will i pay bills....so lengthy.
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October 2023 by Sharilyn Gipson
New machine for drive up banking. They have 2 drive up machines and 1 outside walk up machine.
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September 2023 by Jacen Solo
You let homeless people sleep in front of the atm and solicite cumstomers for money.
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September 2023 by Nicholas Segar
An absolutely exceptional banking operation for any and allof your needs.?
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April 2023 by Patrick Knecht
Worst Customer Service I have ever had in my 18 years of banking with this bank. I am almost at the point of switching banks after all these years.
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August 2022 by Liel Cohen
By far the most useless bank branch for the most useless bank ever. If you have a Bank of America account, switch because you deserve better service
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July 2022 by Michelle Godbout
This bank lacks integrity and professionalism. Makes u wait in line for 1/2 hr..cause I one teller they have talks to much. Im so glad I don't do my personal banking there. Cause I would have closed my account in no time...if I could have gave 0 stars I would have. Never in my life have I dealt with this type of banking
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February 2022 by Cassie Bell
Julie was so helpful with changing my name! Such a tideous process after marriage and to be honest, no one enjoys the errand of going to the bank!! Julie made it a different experience for me. She had wonderful conversation and was so helpful and was quick! Thank you!!
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September 2021 by Luis Aguilar
This is probably the least busy and unresponsive bank I’ve every walked into. I’m in town for some business and not even a greeting at the door with no one else in there but me. and when I walk up to the teller line to get help they say they can’t help and to call a number on the back of my card. I didn’t walk into the bank to call a number! I came to speak to a banker that was clearly not busy with no one in front of them or on a call. Worst customer service i’ve have. Shut this place down if they’re not here to help your clients why are they here.8/26/21
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June 2021 by Brittney K.
Absolutely terrible customer service as a Bank of America being one of the biggest banks in the United States of America, they didn't even know the correct information and we're so lazy that they told me just to make a phone call to the customer service. I have never been to a worse Bank of America branch in my life. Makes me want to change banks Chase is sounding great.
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May 2021 by Rafael Rodriguez
Have used this bank fir over 20 years. I'm happy with it!
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November 2020 by Adrián G.
Make sure you have at least 3 hours to be waiting in line. Slow and inefficient service. Absolutely ridiculous
