The Bank of America location on Enterprise Road offers both drive-up and walk-up ATMs, providing convenient banking options for customers. Visitors can also enter the branch to receive assistance from staff members who are dedicated and professional. Several reviews highlight the friendly and helpful service received from employees like Lorena Orozco and Matthew, who are praised for their quick, thorough, and courteous assistance with personal, business, and account-related needs. Customers appreciate the knowledgeable staff who often go beyond basic service to help with multiple issues and provide informative support. The branch has been commended for its efficiency, especially during transactions such as opening a new business account or obtaining a signature guarantee stamp, which are completed quickly and smoothly. Despite some negative reviews about the overall branch experience, individual visits have been positive, with customers noting personable staff and good service. The bank has also taken steps to improve safety and cleanliness by following CDC guidelines and local restrictions, and may adjust hours temporarily. Customers are encouraged to check current hours and services online or via the bank’s mobile app. Overall, this branch is seen as a reliable option for various banking needs, with staff dedicated to providing helpful and friendly service.
Mike was really helpful and friendly when he assisted my Spanish-speaking mother, who isn't very tech-savvy. It was especially considerate of him to speak to her in Spanish, which made her feel more comfortable.
February 2025
Very sad and disappointed with the changes since Tammy and Julie left. New employees do not smile, no greeting, teller was unsure and barely spoke. Have always loved this branch for their great customer service and how they help me with business services. Hope they can turn it around.
February 2024
We have always obtained thorough, professional and fast attention from Lorena Orozco, within our expectations, my wife, my son and I manage our accounts at this office thanks to this person
