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February 2025 by Cris Guerrero
During our recent visit to Chase Bank to open a joint account, my husband and I were pleasantly surprised by the overall experience. From the moment we walked in, we were greeted with a warm welcome by the staff, who were eager to assist us.
The atmosphere of the bank was professional yet inviting, making us feel comfortable right away. We were promptly directed to a representative who took the time to understand our needs and explained the different options available for joint accounts. Their knowledge and patience were commendable, as they answered all our questions thoroughly and made sure we understood the terms and conditions.
The process itself was smooth and efficient. We appreciated that the representative guided us through each step, ensuring we had all the necessary documentation ready. The paperwork was straightforward, and we were able to complete everything in a timely manner.
What stood out the most was the personalized service we received. Ms PAOLA was amazing she took her time to get to know us as a couple, which made the experience feel more meaningful. They also provided us with helpful tips on managing our joint account and maximizing the benefits associated with it.
Overall, our visit to Chase Bank was a positive experience. We left feeling confident in our decision to open a joint account and grateful for the excellent customer service we received. We would highly recommend this branch to anyone considering similar banking needs.
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January 2025 by Brittney Bloom
I have had many Banks! and Chase is my favorite. Everyone is always available to help. My favorite thing is their credit card options. I love using my points for gift cards. They offer many perks for different levels. i’ve never had a problem, pulling out money or cashing in checks. Would say this is my forever bank!
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November 2024 by Nova Visions
The front ATM does not work. The drive-through ATM doesn’t take deposits. What kind of bank is this that does not take deposits and none of their ATMs work. Very disappointed.
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November 2024 by Aara Mariani
I recently had the pleasure of working with Atziri at this location, and I couldn’t be more impressed with their level of service. From the moment I walked in, she greeted me with a warm smile and made me feel valued as a customer. She took the time to thoroughly understand my needs, patiently explaining all available options and helping me make the best financial decisions. Their knowledge and professionalism stood out. I highly recommend Atziri.
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August 2024 by Joanna Cireco
We have loved coming to this particular bank because Jeff Cisneros always did a wonderful job. He is very competent, kind, accommodating and a great person to deal with. Thanks Jeff!
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July 2024 by Southern Charm
Anyone who banks at Chase is an idiot. Every time I try to cash a check they don’t let me, anytime I deposit a check they hold it for 11 days! Whether it’s a $400 check or a $1300 check and now I’m about to be homeless because I can’t pay my rent because they want to hold my paycheck that I earned! I’ve had nothing but problems with them, they never answer the phone EVER, their policies are a joke. Do NOT BANK here EVER
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May 2024 by Joseph Alchemy
I have been a Chase customer for over 15 years and am currently a third-year medical student. Recently, I visited this branch with my driver's license to withdraw funds and exchange USD for euros for an international medical outreach assignment in Portugal. Unfortunately, the manager denied my withdrawal, citing a discrepancy in my signature on the withdrawal slip and stating that they could not authenticate my identity with my driver's license alone. This denial of access to my funds, despite presenting valid photo ID, was highly problematic. Although the manager apologized after I returned an hour later with additional identification—requiring me to make an unnecessary trip on my first day off in months—I believe it's necessary to escalate this matter to corporate for further investigation, which I have done, as such practices should not be tolerated.
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April 2024 by Jim Perez
I met with Armand Sheqi, an exceptional banker today. He helped me get my application approved instantly when I have been waiting WEEKS. He sat down and listened carefully to my concerns and displayed his knowledge and experience by helping me call the banking services line to look into my application. In the end, I got approved. My experiences coming to this branch have been nothing short of outstanding service by all of the staff. I certainly won’t hesitate to come in to see Armand or the rest of staff in the future for my financial needs.
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March 2024 by Pauline Burke
The rudest most ignorant girl ever
Didn’t get her name long brownish blonde hair
1:00 pm on Feb 22,2024
Thank God I don’t bank here
From out of state where our Chase is amazing
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February 2024 by Marianne Lynch
If I could give zero stars I would. Their account rep was rude, no sense of customer service. Points finger at customer telling me what I’m going to do. Refused to give documentation outlining parameters and agreement of my account! For him to say I had no power of attorney on joint account is incorrect. I can close the account, use funds as I see fit and act on joint account holder’s behalf. It is written in account agreement. Totally lazy and rude.
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November 2023 by thomas ferra
Too busy talk too me i will go to a smaller bank
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September 2023 by Spacely Smith
Drive up ATM and inside ATM are horrible. Extremely slow and rarely ever working properly.
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July 2023 by LeeAnne Caswell
I cannot stress enough how horrible this bank is. Worst customer service and horrible “protocols” which every worker has a different protocol. I had a friend put a money order into my account. They told me that the funds would be available right away… well of course after they got the money they said that they are not going to be available till first thing in the morning. Well this was a Thursday the 7”27th. Ok. So, now here I wait until the next morning, i go online to my bank app and now i see something that says they are holding my funds until AUGUST 5th!!!! So I called up customer service and after being transferred a million times to a billion different rude people and no one could help me they just give me different answers of when my funds will be available. I feel like i was robbed of my own money. Money that started out cash to begin with. When my funds do become available, IF they become available. I am running faaar away from this bank and You should too!!
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June 2023 by Marco Antonio Hernández Garcia
Excellent client service
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January 2023 by Dariusz Chrzanowski
We can in today without appointment, brunch wasn’t busy so I figured that we will be helped soon. Asking for a business associate that can answer few questions. I was told to wait and someone will assist me soon. Waiting I had a chance to see how people are working and what they doing. Unfortunately for a business associate at this time I wasn’t important even to say hello but in the meantime she was able to talk to other people in the brunch. Lesson learned. I have several accounts with you for many years.
