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December 2021 by Mel B
I picked up my car at midnight. Exhausted and just wanting to get to hotel I noticed the tank said full but milage said 276. I thought that doesn't seem correct. NOPE I put the car in drive and bloop down it went. The windshield was absolutely NASTY and hard to see out of. When I filled the car before dropping it off the milage read 340+. When I was turning in the car I explained and even had pictures and was told in a laughing voice good luck they won't do anything for you. Well if I have to bring it back filled or face a penalty, why am I getting ripped off! Seems like a game with them but maybe it was an honest mistake. I hate feeling I've been taken advantage of. Good luck
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December 2021 by Anita Van Rootselaar @ RE/MAX - Guelph Area Living
Budget rent a car made it easy for us to rent a car and also return the rental. Clearly marked signs about car pickup and car return, short wait lines to sign up for the rental plus friendly service. We’d rent from budget again, no qualms at all. (We rented a Jeep Compass, it was a bit rattley - pretty sure we’d never buy one of those.)
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November 2021 by Meagan Hammond
5 of us were on a bachelorette weekend, we went to add an additional driver but when advised of the fee decided against it. Salvador was our agent at the counter... he then handed us a contract and said "i took care of it for you, the car has a full tank of gas, but im making a note that its only half to offset the cost," confused i asked what he meant and he said that he was giving us a half tank of gas to offset adding a driver. The contract said full so i asked and he said he made a note in their system. Checked my credit card (returned the car on more than half a tank) 82 dollars refuel charge. What did Budget corporate say when I called? Well theres not notes in the main system want 50% off next rental? Um no. Luckily my family is a walmart corporate family and we had booked through the website and I let him know that I would be making sure Budget was removed from the recommended rental car places within walmart. Dont let them scam you. Zero stars. Also car was old and scratched. Rusty in places.. missing trim. Had low tire warning entire time. Go elsewhere. Anywhere else.
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November 2021 by Mauiboy “Overlander nut” Sunny
Didn't care for the guy at the counter being so pushy about insurance coverage. Never had a hold of 250 on my credit card the last 4 times I rented a car. I didn't find out till it popped up on my phone for security. It's been a few days and hold is still on. I'm a member at budget but doesn't mean anything
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November 2021 by Steven Park
Great car. The clerk at pickup (PIE) was very friendly--saw I was travelling with kids and recommended a van instead of the 7 passenger SUV. It was TOTALLY worth the minor extra charge. Made the trip 100% better, I'm sure.
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November 2021 by Tabitha Preston
Absolute easiest car rental return experience I have ever had which was much needed since we were traveling with two toddlers. There was a clerk with a positive attitude present at 5:15am to help guide and direct us to save us time and put us at ease.
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October 2021 by Megan Jackson
Our only issue was that the SUV we booked was not available and we were given a mini van. However, we actually ended up loving the mini van. It was really helpful with a toddler at the beach. So it worked out! We were told we could take it to any location to exchange for an SUV if we wanted. All in all, we got a vehicle quickly and were on our way, and we returned it quickly and were on our way at departure. The van was nearly brand new and was an excellent vehicle to drive.
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October 2021 by Michael Cover
Budget won't be my first choice next time I decide to rent a vehicle. I reserved a midsized car knowing I would be traveling a lot, but when I arrived the only vehicle available was a 4x4 SUV. I ended up spending almost 3 times as I expected in fuel which cost me more than if I would have chose another company. Once in the vehicle, the vehicles steering shook at highway speeds and anytime it rained, the crash sensors would set off an alarm. Unfortunately, we had to fill this vehicle 3 times and everytime we filled it, it smelled like fuel. We were very frustrated and didn't have time to take it back, otherwise we would have. Needless to say, budget will not be my first choice next time I visit Florida.
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September 2021 by Shannon Ivey
The staff members were very friendly, the car selection was excellent, and I absolutely LOVED the sienna hybrid van!!!!!!! worth every penny! I Honestly haven't had a more smooth car rental experience - and I have rented a lot of cars!!
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September 2021 by Diane Makovec
Checking in for our rental pick up, was awful! We waited in line for 1 1/2 hrs only to have male clerk be short and rude. The male in lot was extremely kind. Our car was very nice and we not only gazed it, but we also vacuumed it out. The lot attendant was very kind to us upon return. My question to you: why request rental and prepay only to be required to stand in line behind some who need credit check,etc..And why is the return time not adjusted accordingly? As a consumer I look for value and great customer service. For those who have prebooked rental, the paperwork should be printed off and ready to go. Simply pull the paperwork, verify and send customer on their way. We will give budget another try, and will be looking for improvements...like a smiling happy face which tells me they enjoy their job, which is to serve the customer. Kudos to the lit attendants working the 1:00 pm shift on both August 19th and August 22nd. They work in the hot conditions, yet did a super job serving!!!
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July 2021 by Christy Garrett
Paid extra to drop off at the Saint Pete airport instead of where I picked it up and they don't have a location at the airport have to take to Tampa airport didnt have time so the Enterprise rental said it happens all the time and he would take care of it thank you not sure what I was going to do if he didn't!! Only giving one star because it makes me!
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January 2021 by john kirk
This place is a Joke. We needed a vehicle to accommodate our family size and luggage. We rented the van from Tampa Airport and spent our week in Clearwater. During the first day with the van we noticed the key fob was not working properly. It did not unlock the doors but only worked on one of the sliding doors on the side and the trunk. We called customer service for them to tell US to call around to find a replacement. No location had a Van to accommodate us. When we called roadside assistance we were on hold multiple times for an hour + only to be told we can bring the car back to the airport where we got it. Now I have this time to write this review while I wait for AAA to come unlock this dead car that has my family and I with 2 young children stranded...in a parking structure with all of our stuff inside the van. Ontop of all that the turn signal is out and the trunk just opens and closes on its own without even touching the car. When asking for a refund I was told the sale is finalized but I can make a claim.....what!? This place is trash. Check your vehicles before you let a family rent it out. This is unsafe and creating stress on our vacation.
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January 2021 by Angie Reese
The only place I rent a car from.. great deal with last minute reservations.
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September 2020 by Stephanie Belarge
The lady at the front desk was rude and didn’t want to explain anything. When I went to drop off the car. She tried charging me $320. What was agreed on the receipt was $120 for 3 days I extended it one day. So it should of only been a $30 more. She said I had the car for 5 days. She counted Monday-Friday. Which was incorrect I picked up the car 2:45pm Monday so Tuesday, Wednesday, Thursday and Friday that’s 4 days. She argued with me and finally lowered the rate to $172 and charged me a $10 fee to add an extension which was less than 24 hour. I was supposed to get a discount via State Farm. The total was $30 a day after a supposed discount. Come to find out if you pick the managers special it was suppose to be $27 a day. I feel ripped off
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July 2020 by jose ramon pupo nieves
This Car Rental is a scam, they told me a price and when I went to deliver the car Hidden charges appeared, I would never rent with Hertz again
