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November 2023 by Mark Dunbar
I have up-rated this service as they do work with me when I have had financial issues related to paying for very expensive, in my opinion, propane.
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November 2023 by annette clarke
Surburban fill my tank once a year as I am a single person. They know when to come and top me up, and have always been respectful and curteous.
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October 2023 by Leroy Daniels
Do yourself a favor and use any other company for your propane needs. Paula was very incompetent.
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October 2023 by Art
Update: I'm pleased to say that Suburban Propane went out of their way to correct the problem. Their service technicians show up that day and repair and replace the defective parts. It seems communication between the company branches broke down. The technicians went out of their way to help.Thanks for your service.Service technician said the propane tank regulator is leaking (tank is rented though it was part of the tank) and needs replacement. They tell me I have to pay for the new regulator. Waiting 2 weeks for a replacement I called and it was supposed to be replaced on 8/17/23. Still waiting... Called again because a major hurricane is approaching and was told they can't get here before the storm. This is no way to do business. So I'm out of luck in the event of a power outage. Which is 99 % definite. So much for having a hole house generator. Every time I do business with suburban propane there's a problem.
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October 2023 by Michele Diamond
This company practices fraud, extortion and unprofessionalism. Watch your account like a hawk.M
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August 2023 by Cathy C.
Above and beyond! Thank you all! I will bring my grill tanks for fill up!
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July 2023 by Jerry Houser
These people did a great JOB. They were here on the scheduled day and time. Very happy with the results. I am a new customer with Suburban Propane and look forward to a great relationship in our future.
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July 2023 by Christopher Allard
We just saw one of your trucks drive the wrong way North on Southbound Seminole Blvd to get into a Dollar General at 125th Ave N and Seminole Blvd. A man rolled out of the truck and went in. We couldn't get the license plate from our vantage point. You need to have a Driving Safety talk if you can figure out which of your drivers it was.
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July 2023 by Park President
Very pleased with the work. Your tech was very capable, and explained everything to us.
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May 2023 by Cornelis J Lanson
We were billed $77.08 and no propane was delivered. The charge was just for stopping by. It was labeled as a "minimum bill". We are very dissatisfied & exploring our options perhaps to "Amerigas"
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May 2023 by Joy Johns
I do not recommend that you buy gas from this company they are atrocious. They care nothing about customer service. They are sneaky and underhanded and their business office manager Renee is rude and sarcastic.
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May 2023 by Margy Wells
A great experience! Showed me ways how to save on running propane efficiently and cost effective. Delivery for propane came when they said and prices are as reasonable as can be during this economy!
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April 2023 by kpmtba
Run from this company! Their prices are rediculous and service is only available at their convenience, unless you want to pay an extra $250 to have them fill your tank as an "emergency" at any other time.
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April 2023 by nathan zook
I purchased a new house and called to report a smell of mercaptan indicating a leak. After being talked down to for a few minutes by the person who answered the phone I was told someone would contact me about the leak. A manager called me back in a few minutes and accused me of stealing the equipment. This manager stated that I am not the home owner and he will be coming to lock out the equipment. I understand if that's standard protocol for them but this person seemed more concerned with trying to convince me that I'm a criminal than helping me transition the equipment into my name. He finally understood what I was trying to do and after no apology explained someone would be out to check the leak. The tech changed me for a new hook up and never fixed the leak. I've had leaking propane for three months. I think I will look into alternative services.
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December 2022 by Kathy Galloway
The Clearwater Suburban Propane’s customer service is fantastic! I was panicking because I needed our propane tank to be turned on after we purchased a new heater. I called Thursday and spoke with Sherry. She was super apologetic and said the first available date would be 12/4/22. I explained to her the urgency, and she understood and transferred me to Joel, SP Manager. Within an hour, he called back to tell me a technician would be here the very next day. Willie, the technician was absolutely fantastic - he come on his day off! Highly recommend Suburban Propane!