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November 2024 by Gwen
Alison is the only person that keeps their word and follows through! Give her a raise! Other employees including president have been rude and do not call you back! I am taking most of my money out of Truist and will only deal with Ali. BTW, I have been Suntrust/Truist customer over 30 years!
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September 2024 by Brian Jones
I have been with BB&T for over 30 years before it comes to Truist!! One of the worst experience that I’ve had with Truist Bank, the lady clerk at the counter was rude and also the manager she introduced me to was very rude also, there was no one in the bank other than me and they acted like they were too busy!!
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August 2024 by Tom Russell
Terrible banking policies. Regularly place holds on deposited funds. Have had no overdrafts, and yet they continue to issue holds. Talked to branch manager and he tells me,"We have no authority there. It's a bank policy we have no control over." Don't take your business there. Mine will be leaving.
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May 2024 by Rio Wiersch
Seems like the app and atm are down very often
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April 2024 by Victoria Gregory
I have been a member since Truist was BB&T. I called my local branch (Clearwater Gulf to Bay) today to ask a question Summer answered the phone and asked if I "knew anyone" at the branch..I do not know anyone personally there. She said I had to call the toll free number for info. I told her I called the branch several times for info and offered my credentials over the phone with no issues before. In her condescending voice she said she had the right to not offer info. I called another local branch who offered the requested info fast and professionally. I called Summer back to ask why another branch was able to assist me and she again she had the right to refuse to give me info and said her manager was aware. I said What is your managers name and she gave me 3 different names..Ok great I chose to speak one named Joanna and Summer informed me that Joanna does not speak to customers...Reason for this rant is because I have never in 40 years of banking heard anything like this. Why was Summer so reluctant? Could it be that is was 12 noon? Could it be that she was having a bad day? ( which her tone indicated) Or could it be that Joanna gave her some bad info and then did want to try to assist me? Whatever it was , it was enough to make me change branches. Tootles
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April 2024 by Rodney McCraw
Went to sign into account as always and I used the correct ID and password and very first try they locked me out said I had tried to log in to many times??? Ridiculous and I have heart issues and gotten so upset and now having aphib episode because of something they are in error about not myself. I went through all the security codes and passed them repeatedly and still refuses to let me in my c account. I already feel sorry for individual that gets me at 8am tomorrow.
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March 2024 by The Cutting Edge Signs & Graphics
Their website is worse than any government website. It's down all the time. In this day and age there should be some standards. I really hate this bank.
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February 2024 by Nicole Brescia
Excessive 10 day hold on a check from a title company. (Not a personal check) You can easily call and verify funds. Will be switching banks as soon as this clears.
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December 2023 by Kitera Yerkey
I used to go out of my way to come to this branch because the bankers were so friendly and helpful, even though there’s often a longer wait. After being greeted in such an unprofessional and rude way by a different or new teller today, I’ll just go to a different branch closer to my house from now on. Most of the bankers I’ve dealt with here were extremely pleasant and until now, made it worth coming the extra distance to this branch and dealing with the longer wait times. There are plenty of nearby locations with tellers who are capable of doing a more efficient job without an invasively rude attitude. Very disappointing.
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July 2023 by Chris Kannenberg
Both drive up ATMs broken on a Thursday, afterhours.
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April 2023 by Clearwater Creatives
Got scammed from a purchase online and all they can say is “sorry nothing we can do” never had a bank not even try…
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April 2023 by C D
Got scammed from a purchase online and all they can say is “sorry nothing we can do” never had a bank not even try…
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February 2023 by Karen Tolbert
Art Layliev was very friendly and did everything he could do to help me figure out the problem I was having. Fantastic customer service here as always!
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November 2022 by Jennifer Delacruz
Came in to make a car payment and asked if they could notarized a paper for me one lady told me yes but the lady who does the notary was sitting there got up went to the bathroom never came back out had me standing there waiting for nothing. Not happy and I would not switch to this bank the lady who works the counter is always friendly but the older lady never even speeks and apparently doesn't like doing work
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November 2022 by Gwen Alford
Had an issue that required creative thinking to solve. Alison successfully solved the problem and remained professional and courteous!
