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April 2024 by john mesa
This branch is the worst of BOA in the Orlando Area , tellers see a big line but the stay talking to the people instead of moving the line , plus only 2 tellers for a busy day. They just dont care that is elderly people in the line. Last time I stop here
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April 2024 by Dan
This was a pretty simple in and out procedure and they did well. I had two deposits to make. Lines are long but that is not their fault. I like the fact that the building is new and the parking is well spaced.I am just a little upset that the teller said my check will be ready on Tuesday but in reality it says it’s on hold until Saturday. Train her more please. Thank you.
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March 2024 by Diana Angélica Álvarez
Javier was really nice and helpful with what I needed. I recommend his service
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March 2024 by Yiqing Lan
I am going to this branch to have a cashier check. The front desk greets me and pre-checks what I need to perform the service. Everyone is pretty friendly.
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February 2024 by Juan Gonzalez
Nothing in that bank works, every time I go none of the ATMs work to make deposits I should change them
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February 2024 by Chris Hougland
Terrible in every way. Can’t wait to close my accounts.Customer service is nonexistent. Eliminated the drive thru completely. Closes the inside of the bank at 4pm. Mon-Friday. ATMs outside and inside always have some kind of issue and the employees are fake nice at best!
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February 2024 by Promise Tattoos
The cashiers. Most of the time they have problems depositing cash and even the machine got stuck with money and they just told me to call the number on the machine and then wait 2 days to receive the money back. Not to mention they never answer the phone
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December 2023 by l r
You do not deserve that 1 star ,,, rudest lady teller that sits on the LEFT ha ha “THE LEFT” You know who you are and I hope you’re reading this too , you’re a rude lady maybe quit and do all the customers a favor! and because of that I’m not going to THIS Bank of America anymore.
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December 2023 by Jessica R.
This is the absolute worst bank ever. There's no cell service and when they ask you to receive a text, they keep pushing the WiFi which doesn't work. Not to mention the lines are horrible and everyone there looks miserable. I'm closing my account.
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November 2023 by Gabriel McDermott
Worst decision to use this bank. My family has always had small issues using B of A over the years. It’s why I do most of my banking through Chase. In this most recent issue, my 18 year old son opened an account on Thursday 05OCT2023 because he was starting a job and was going to set up direct deposit. He submitted the paperwork to his new company. We received his debit card this past Friday 13OCT2023 and we’re waiting on the PIN #. Instead Monday 16OCT2023 we get a letter from BofA saying they are closing his account with no reason at all. Only that their decision was final. Meantime his company is busy trying to deposit a check with nowhere for it to go. Everyone I know who uses BofA has horror stories about this establishment. If you value your time and money, go to literally ANY other bank on planet earth. More dependable to bring your check to some random homeless guy on the corner than this “bank”. Shame on you BofA for wasting the time of so many patrons. And sorry to all of you who did like my son and wasted hours of your time with an awful excuse of a bank
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October 2023 by Omar Jasso
The bank always has the longest lines. Literally out of the door. Only two tellers working while two managers are just walking around or standing in the front watch the line. All I need is quarters and Im stuck in this slow long line for no reason
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September 2023 by Rosa Sorgente
I have a huge bank fraud situation that cannot be done over the phone, when I go to the bank and wait hours for an associate to help me, when I’m called they tell me I have to call customer service, I tell them that I’ve called many times and told to go into a branch, very rude and unhelpful associates, this is now 3 weeks that I’m trying to resolve this problem and still no success. I don’t do computers or fill out forms on line. I can’t wait to close my account and bring my business elsewhere. I’m disabled and don’t drive I have to get a taxi or get a ride from someone. Costing me $ which I won’t recover.
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September 2023 by mariela lugo
terribly slow, with 4 people in line it is incredible that the wait is so long, it is the second time, the cashiers are very slow
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September 2023 by Valentin L.
Worst branch ever. This is the only branch around in Clermont and always something going on. Drive Tru ATM machines don't work half of the time or they not accepting deposits. You come inside and the wait times are crazy. More then 2 hours to be answer simple questions. No Drive thru for big deposits or for withdrawals. The employees are simple rude and careless. Reason why I will close business with Bank of America because the less thing a bank can offer is customer service and a good location you can rely on. Specially when you know as a business that this is the only branch
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August 2023 by Zinvc Home Investments
Thank you Shavi, and Liz for helping us Pay our credit cards after our account was hacked and frozen. Shavi was extremely careful while doing the payments so that it would actually go thru. Liz, was very patient on the phone was a BOFA representative to help with the process. Thank you both
