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March 2024 by pedro villafane
Was having trouble making a car payment through the mobile app tried calling the customer service number got the run around by their automated system called the bank location spoke to David i explained the situation to him he says he would call me back had to call him back he tells me that there's no payment pending I wake up today to not one but three pending payments and now my account is overdrawn and it's not the first time this has happened wish I would have gotten the car loan elsewhere
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March 2024 by Joey Fr
I tried to get some account details changed and the banker was very rude about and didn’t end up doing half of what I asked
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February 2024 by Jason Hakes
Worst bank i've ever witnessed. DO NOT USE!!
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January 2024 by Barbara W
Called with a question about my account. Was assured I would be called back that day or the next day at the latest. Eleven days later, still no call, and in many attempts to call them no one picks up the phone. Went today to close the account and no one cared that their poor customer service was the reason to close. I’ll stay with PNC, always good service.
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December 2023 by Jessica Kostman
I am giving this location a one star rating because of Felicia. She was extremely rude when I came in to open a new account. She seemed like she did not want to help from the start. I handed her my ID and told her my address has changed because we had just moved here. She immediately caught an attitude and told me she needed proof of address or to go get my ID updated she tried to end it there but I asked for other options. I understand protocols and I wouldn't mind coming back with the correct documentation but it's how she handled the situation. When I told her what I do have with my address she said those things just won't work. She was annoyed looking up another option. Once she told me the other options she sat my ID on the counter and ignored me as she started to talk to someone else. Idk why people like her are employed in positions where customer service is key. She could care less if I were to come back but she should care because the less people who come to this bank put her and others employed with this bank jobs at risk because soon no one will want to bank here. I have never had this kind of service at any other bank.
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November 2023 by Lamanda Kaalstad
Thank you so much Jo, you were amazing and a magic worker this afternoon. You did wonders and completed everything we needed! Thank you for taking care of us and resending the cards too! Great customer service and patience!
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July 2023 by Ash E (Ash)
Traveled far, to deposit an estate check and they turned me away. Christina said it would take too long, honestly have always had horrible customer service from the bitter old women that work here. It’s unfortunate and due to that I’ll be going to a different bank.edit to add: instead of having an actual person reach out to make anything right, they just respond with an automated message. I guess 53rd bank doesn’t mind keeping unhelpful and rude staff employed :)
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May 2023 by Kira Zeynalov
I had to travel a distance to get to this 5th 3rd because there’s not one in my area. I’ve been banking with them since I was three years old, and I will say that the staff here are extremely rude AND IGNORANT. I was not greeted upon entering, the staff member was rolling her eyes, and speaking to another staff member about getting off early “ she said she was ready to go”— which is probably why she had a nasty attitude. I also asked her about my access card and she said you should have gotten the notifications in the mail. When I told her I did not then she abruptly said: “ well, you should have, and they will mail you a check’”.She was also very dismissive and did not ask me if I needed other services, which I did, but I felt like I wasn’t getting the services I needed so I just left.Terrible customer service overall.
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April 2023 by Ashley Soner
Traveled far, to deposit an estate check and they turned me away. Christina said it would take too long, honestly have always had horrible customer service from the bitter old women that work here. It’s unfortunate and due to that I’ll be going to a different bank.
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February 2023 by Thomas Huth
My last visit was really bad. People standing and waiting everywhere no line. The couple young girls that were working wern't in any rush, unperfeshional, rude and had no consideration for my time. They wouldn't tell me why my cad was cut off and apparently didn't want to help
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September 2022 by Ron Furman
Tellers have always been helpful and done everything in their power to address any concernsCustomer service across the board should be replaced. I always told the rep worked in a call center for 25yrs and never disrespect them. Still after that ive been hung up on, placed on hold over 20 minutes, and transferred from dept to dept when no one never fully listened to me
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August 2022 by This is Mimi's Place
Terrible experience with the entire team during a refinance attempt. We applied just before interest rates increased and locked in at a low rate. They did everything to delay the process. Requesting documents multiple times and claiming they were not received, changing qualifications near the end of the process, to include requiring opening a new account and automating the monthly payment. Multiple times I reached out to my reps over the last 6 months for updates and no one would respond timely to my calls or emails (always took 2 or more weeks for them to respond and in many cases they never responded). There are many financial institutions that value their clients, but Fifth Third is not one of them.
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August 2022 by AM Fife
Terrible bank! Have had nothing but problems!!! Also holding my check for 10 days before hitting my account! That's just ridiculous. So there holding my money! Cause check cleared for 10 days to draw interest . I will close my account on July 22 ND! Not to mention ATM doesn't work most of the time! Clermont st rt 192 branch in Clermont y
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November 2021 by Kirky Capitano
My wife and I made an appointment. Was going to open an account. Upon entering, there was no place to sign in and no one checking if we had an appointment. The was only 1 person opening accounts. We waited about 30 minutes. No one called for us. We waited some more. Apparently making an appointment makes no difference at this bank. It's not like Chase where if you make an appointment...you have an appointment. After half an hour, a banker, named "Michael", came by and just called someone. He never asked if we had an appointment and I had to blurt out that we had an appointment. He acted annoyed and just cut me off and acted like we were interrupting him. Shouldn't the people at the bank be checking if anyone has an appointment? What's the point of making an appointment if you still end up waiting at the back of the line with everyone else? After a whole hour after we were scheduled to have our appointment, the banker Michael got up and walked to a teller. While he was there I went over to speak with him. He was speaking to the teller, so I waited. When he was done speaking to the teller, he saw me standing there waiting and walked away trying to avoid me. Pathetic. Some of the worst customer service from a bank that I have ever seen. We walked out and did not open an account. No wonder they are desperate for customers.
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September 2021 by Jannelle Reid
They are a poor bank that they didn't want to open a for me at there bank. Very poor at this bank