Insight Credit Union is a reliable financial institution that has been serving its members since 2011. While the ATM machine occasionally experiences technical issues, the dedicated staff, like Yolanda, are quick to resolve any problems that arise. Customers consistently praise the professionalism and helpfulness of the employees, particularly Karel Alonso, who goes above and beyond to assist members with their banking needs. The Clermont branch on Hwy 50 and Hancock has earned a reputation for its exceptional customer service, even during challenging situations involving fraud or theft. Clients feel they are treated like family, with the staff demonstrating understanding and empathy throughout the process. One notable experience involves a customer who encountered difficulties with a car dealership's financing options. The bank manager, Karel, stepped in to advocate on the customer's behalf, ensuring they received the best possible interest rate and handling the entire refinancing process smoothly. This level of care and commitment to the well-being of its members is a hallmark of Insight Credit Union. Overall, Insight Credit Union is praised for its attentive and knowledgeable staff, who strive to provide a personalized and positive banking experience for all its members.
The Clermont bank on Hwy 50 and Hancock is amazing. We have had fraud and theft which was a major problem. They treated us like family and each person we dealt with was so helpful and understanding. It’s awful to have banking issues, but they all were professional!
November 2021
Karel Alonso is amazing branch manager, she was kind and extremely helpful. She did a great job, explaining everything. I am glad I received helped from Karel. If you ever take the time to visit insight credit union. Ask for Karel she will make your time a great experience. Thank you so much Karel!
October 2021
Insight credit staff at the Clermont location have been very resourceful. I’ve been with the union for 5 years and developing a great strategy utilizing the credit union offers. Thanks Karel !!
