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December 2023 by AKC
It was just fine. Staff very helpful.Thanks.
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October 2023 by Harvey Memberg
Asked to change the TV station in the lounge area while I was waiting for my auto service. Gentleman in cashier booth said he was told not to. I went to service manager and she said they have no remote to change station. You mean to tell me Reed Nissan can't afford a universal remote control? I was upset.
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October 2023 by Marissa K.
if I could give 0 stars I would. Hated the entire process of car buying. Customer service is nonexistent, was on hold, transferred, dropped, and transferred to lines that weren't being used before getting to 2 "managers" who wanted to gaslight me and was told repeatedly "ma'am gave common sense." All I need is a key they promised me. no where can they state a policy or time window and because the sales associate left 2 months after our purchase, it's no longer "Nissan's problem" they have my whole file in front of them but still telling me they absolutely will not issue a programmed key. HORRIFIC.
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September 2023 by Erin P.
When I first bought my car there and I told him I didn't want the additional warranty, they said no problem. When I went to sign the paperwork, the warranty was on there and they hoped I wouldn't notice. Now every time I go back there for service, there is always some kind of problem. Long waits for simple things like an oil change. Make an appointment in advance online and show up 10 minutes early only to be told that we may not be able to get to it for another two hours. Then come back 10 minutes later and say we will not be able to get to it until Monday. If you don't have the humanpower to complete your appointments, then don't put appointment spots on your website.
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September 2023 by Kaitlin B.
April 2023, we took our 2013 Nissan Sentra in for service at Reed Nissan of Clermont in preparation for a road trip. A tire rotation and oil change were performed on the vehicle, and several major components were marked as safe during their complimentary inspection. We planned our road trip after this visit, feeling confident and safe since all the key components of our car we noted in good condition and needed no attention.Over these last few months, we have learned what shoddy service we were given when the ball joint broke off at the beginning of June. We certainly would not have gone on this trip had we known the actual inspection process is not what you think it would be a professional service department.Here is my list of complaints based on the service we were given: 1. What type of check is done when inspecting the suspension such as Tie Rods and Ball Joints? ⁃ If a proper inspection was done when the car was in for service in April, the Tie Rods and Ball Joints should have been marked as critical items that needed attention. The condition that they are currently in absolutely did not happen between the date of our service and when the part broke. Obviously, these were not inspected at all and simply checked off as ok. The Ball Joint failed and could have caused a serious accident resulting in vehicle damage or even personal injury. Does Reed Nissan take the customer's safety seriously? This is extremely disappointing considering what the outcome could have been. How could the technician not have suggested/recommended replacing these parts if they indeed inspected them? 2. The oil dipstick was not replaced after the service in April. This was not noticed until the recent issue when the Ball Joint failed. We opened the hood when initially trying to find out what happened and noticed that there was no oil dipstick in place. There was no other service done to the car since it was at Reed Nissan in Clermont. We as the customer should not have to verify that everything was replaced after having maintenance done by a certified mechanic. 3. Why was the exhaust system marked as good? ⁃ The exhaust system on this car is obviously in need of repair. The exhaust system is rusty and clearly has a leak that creates a higher noise level, which should have been noticed at the time of inspection. The exhaust leak was a known issue but for the technician to not even acknowledge it makes me question the attention to detail and ability to properly perform their job correctly. 4.The technician(s) for the visit in question should be retrained. ⁃ How can so many issues be missed that should be easily identifiable by the service technician? Is Reed Nissan of Clermont simply trying to push as many vehicles as possible through their service center, with no regards to accurately diagnosing and suggesting needed services and conveying to the customer the seriousness of critical components that need replaced? The most serious complaint is about the ball joint breaking apart. When the ball joint broke, I was backing out of a parking space, and this caused the control arm to fall into the back of the wheel. This caused the car to be undriveable and had to be towed. The tow truck driver told us if this happened on the highway, I could very easily have ended up in a fatal crash or, at minimum, a serious accident. This has made me completely lose my trust that services are properly performed at this location. We did call the Nissan consumer affairs phone number to voice our complaints. They assured us the dealer would be in contact with us by the end of the next business day. This did not happen, and we made several attempts to contact the dealer ourselves.We were finally contacted by the service supervisor Jackie. We voiced our concerns about the inspection process. She stated the "express service people" are not actually trained to inspect certain components. After pointing out that they still provided a service inspection despite apparently not being trained, Jackie commented "That is a great point. This is a learning
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August 2023 by Andrey Unknown
Poor service
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August 2023 by Russell P.
Monday I went to Reed Nissan to test drive a Nissan Altima advertised for 9991.00 when I arrived to my appointment after driving an hour and I let the salesperson know I was driving that distance before I left. Long story short after a few minute he came back and told me the had been sold. Then he went on to let me know they had similar cars still available. Well I had performed some home work and there was advertised the same model and year but a different color. I asked about that and he said it turned out several cars were going to the auction. However he had some available but art a higher cost and not on discount. Two days later I called on another phone Spoke to Bishop and I asked about the same car. Oddly enough he knew the sale discount price and asked if I would like to test drive it. He verified it was on the lot and wanted to know when I could come in to test drive it. He verified they are unscrupulous liars trying to bait and switch. Reed Nissan is a dishonest dealership as far as I am concerned and should be avoided. Liars
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July 2023 by Vilmarie B
Very attentive, good customer service. Appointments are readily available, and the waiting time is reasonable. The waiting lounge is comfortable, and I appreciate all the coffee flavors, lol.
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July 2023 by Nicole Stinner
Great service!! They were polite and friendly. They kept me posted on the progress of my vehicle throughout my time at the dealership.
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July 2023 by Lexie P.
The sales reps will jump down your throat to buy a car. But the associate Edwin who sold me mine is the best. im 19 and have no clue what im doing and he helps me every single time. when i go there for service, etc and he takes care of all of it because idk how lol.
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July 2023 by Letty C.
The worst car experience ever aside from the lack of professionalism from the manager they need training in customer service and honesty. They have made us lose 3 days telling us they have a car and they don't. DONT EVER BUY HERE!
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June 2023 by Gawain Morton
Excellent customer service came in with no appointment the service department did a full.ppint inspection then it was sent to my phone all us well bless up
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April 2023 by Carol Z.
I will say the customer service rep that handles the liaison part of a visit is very smooth and very likable. However, there's nothing else about this establishment that I could say, is even the least bit worth talking about. They examined my car 3 to 4 hours after my appointment only to tell me that it needed thousands of dollars of repair and it's a relatively new car no explanation no pictures nobody showing me anything on any level I would never go back for any reason. I did find out that apparently one person called out sick and another. Had to do continuing education. Do you think they think about that when they booked appointments at least the secondary.
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March 2023 by Angel Matos
Really bad service. I got there a 12:30 and for some reason my paper work was clocked at 1:10 pm. I was told the the waiting time for oil change was 1.5 hours wich is ridiculous. I spoke to a supervisor and nothing was done.
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March 2023 by Z Z
Great experience! Friendly and fast service! Extremely empathetic!