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“Let’s be real, the unit is fine. There is an elevator to get to the second floor which is wonderful to help us move large stuff to our unit. There is also a set of stairs around the corner for faster access. It’s in a AC controlled environment, so that our belongings don’t get all moldy. Sign up was a breeze, their app is easy to use, and the auto pay feature is great. The frustrating thing is that within a year, my bill will have increased from $55, to $85, to $115. There has been no upgrades, I haven’t moved to a bigger unit, I haven’t been late on any of my payments. So why?! “It’s because you are in a month to month basis, with no contract”. That’s crazy… seems like a way to cheat the system and take advantage of people. I’m sure most storage places are like that these days, I’m in search of another.
Edited- Brian from Public Storage reached out explaining how the rates worked, and was able to help. He took the time to reach my review and make things right. For that, I changed from a 3 star to 5 star. Thanks your reaching out Brian”
Self Storage
Self Storage
“I am a happy customer already with Souther Self Storage. I brought my little sister into the office to set up a storage unit for her and Jarmane, property manager was fantastic. He made my sister feel very comfortable and at ease with the process. Jarmane went over the contract, insurance and payment options. Now she too is a happy customer!”