Sam's Club in Cocoa offers a wide range of products and services to its members, including groceries, pharmacy, optical, home furnishings, office supplies, and TVs. Prescheduled Club Pickup orders are available from 7 a.m., making it convenient for customers to collect their items. Members consistently find what they need and appreciate the store’s cleanliness, helpful staff, and great deals. The food court is also highly praised for its assortment of food and overall cleanliness, providing a satisfying experience for those who enjoy dining there. The store’s customer service receives mixed reviews. On the positive side, staff are often quick and helpful, especially in emergency situations like car breakdowns, where they offer fast assistance. However, there have been frustrations with the customer service line, including multiple hang-ups and difficulty resolving issues such as cake orders for events. When problems occur, store managers are willing to step in and make things right, demonstrating a commitment to customer satisfaction. Some customers express dissatisfaction with the store’s credit card system. Recent issues include holds on payments, unexpected declines, and confusion caused by the account management process. Customers report that these problems have led to embarrassment, frustration, and a preference to pay with cash instead. Despite these issues, the store itself remains well-liked for its product selection, cleanliness, and overall shopping experience, though some customers advise caution when using the store’s credit card.
Loren from the gas station department is so super helpful and nice every time I come get gas. He deserves employee of the month, not only because he is so helpful a pleasure to be around he has to be out in the heat and never complains ??????⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
July 2024
A+ experience, we had a blow out on I-95 and our car got towed to Sam's club and they were so helpful and fast. 10/10 will definitely recommend
July 2024
Great service. Great selection. Handy mobile ordering app for the Café...avoids the line!
