U-Haul Moving & Storage of Coconut Creek provides a range of moving services including truck rentals, trailers, storage, and hitch installations. Customer experiences at this location vary significantly. Many reviews highlight excellent service, with specific staff members praised for being great, excellent, very informative, and providing awesome customer service. One employee is noted for going above and beyond to assist with a hitch, demonstrating helpfulness and expertise. Customers also report that prices were excellent. However, several consistent criticisms emerge. A common complaint involves the company's practice of providing trucks with only a quarter tank of gasoline, which is seen as a technique to make customers buy gas. There are also significant issues with billing transparency. One customer reported an unexpected "safe trip" charge that was applied without being presented as an optional fee, leading to feelings of being taken advantage of. Furthermore, customer service quality can be inconsistent; while some representatives are apologetic and willing to help, others are described as very rude, lacking basic manners and customer service skills, and unwilling to listen or assist. This inconsistency affects the overall experience, with some clients receiving exceptional care while others face frustration.
They will always give you a truck at the most with 1/4 tank of gasoline. This is a pattern and technique to make you buy gas. If you miscalculated you either gave away some gas or they can charge you for not replenishing enough.
December 2024
New management it seems, very slow and unprofessional staff! Better off renting from Home Depot or Penske at this point
November 2024
Bad customer service and I will never return to this place. The woman who attended me was not professional at all and charged me twice
