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March 2024 by M P
Was there two times because its nearest branch for me and both times the guy at the counter was not able and willing to help to perform simple transactions. If its not straightforward dont waste your time here.
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September 2023 by TONICLADO
Appalling
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September 2023 by rita anrade
I was in this B of A branch for a transaction and I was very pleased with my experience. The wait was not long ,(I did not have an appointment) and Senior Banker Yinet Rodriquez was very attentive and courteous and so was the Branch Manager Josie Odriozola. Thank you and continue the good service!
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July 2023 by Romel Perdomo
The bank I don’t know because I tried getting a reference letter and it took two weeks and several complaints, but this branch I highly recomendable Josie helped me out and I felt like she did a great job de escalating the situation and following up with me the next day
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May 2023 by Hector Gonzalez
I had a simple request and they couldn’t even help me…all they did was direct me to 800 number. Frustrating.
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January 2023 by Anthony Martinez
Very slow service. No one comes out to update you when a banker is ready to see you. Only one banker at times. Need to fix this.
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October 2022 by Saul Blanco
Leaving one star because there's no way to rate this location the zero it deserves. For as nice and new looking as the bank is, the staff offers the complete opposite both times I've walked in. Unfriendly and unhelpful. It reflects poorly when a bank this nice is staffed by such inadequate employees, and it's clear by the reviews that I'm not the only person that feels as such.
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January 2021 by Cristian Patino
I made a deposit at this location one day that vanished off system and the face if the earth the next day. Thank God i kept the deposit receipt to prove i had a check and had deposited it the day prior. The Ponce location took good care of me and resolved the missing deposit issue which was complicated as it was no where to be found in the system.
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February 2020 by chieflugo
As a long time business account holder at BOA, I walked n for 1 document to be notarized. I understand there’s appointments but she couldn’t give me the courtesy of an issue that took 1 minute. Horrible work ethic and customer service.
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January 2020 by Maynor Contreras
The worst possible service you can ask for, I ended up taking all my money from my checking account, every time I come to this bank theres always an issue and specially with their poor customer service. VERY VERY POOR AND UNPROFESSIONAL. Never again am I using this bank
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January 2020 by Lance Opland
Lots of people none of them working behind the counter. Manager does not care about this.
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November 2019 by Jose Matamoro
Waited an hr just to get a temporary card. It wasn't even full when i arrived. Make an appointment if that's helps....
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October 2019 by Danny Enriquez
The employees take their sweet time. Extremely slow service.
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October 2019 by Madelin Lam
Very slow customer services. Only one very very slow teller, Everyone else is seating at their desk just looking at the long lines and they don’t bother to help. No place to park, no drive thru. Worst bank !
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October 2019 by Tolga C.
Nothing is changed from last month One teller 10 customer waiting And the lady who is special bank representative occupied teller You are Bank of America guys, you put everywhere advertisements about your perfection Very very bad sorry!!!
