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March 2025 by sabrina abreu
Manager and crew member are really rude
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March 2025 by Yah Nz
They are short staffed, transactions takes forever, no one even comes to apologize for their delays and the manager I believe, who’s name is Omar Martinez is very rude. Instead of apologizing he decided to talk down to us as if we were asking to be served for free and even those people deserve manners and respect. Don’t bother to answer to my complaint with your corporate copy paste apologies. Save it! Thanks Isaac for helping us and for acknowledging the importance of true customer service, how important is to communicate any waiting situation to a customer and for being humble enough to take our feedback for future customers.
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February 2025 by Cristobal Quintero
Perfect
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February 2025 by rokimbolo
Thanks to this Verizon location I have a new phone and a great monthly plan. Alejandra was extremely helpful and very knowledgeable. She came up with the perfect plan for my needs. She went the extra mile to make sure that everything was done correctly and my new phone was working properly. She provided me with an exceptional customer service. Thank you Alejandra for your patience and service.
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December 2024 by Diana Arrazola
I just got here 9 minutes after they closed. It was some coustomers still inside, and they saw me asking through the window that " please is just a payment he just made a sign with his hand that he can not help me)l)
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December 2024 by Cindy Lop
ISAC and cris were phenomenal! Amazing customer service and made my Black Friday the best one yet! Thank you!
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December 2024 by Carlos Posso
Isaac answered all our questions and even found a way to save me money. Turns out I could benefit from an international plan. I was over paying and he caught it. Plus unbelievably I got a new iPhone and my wife got a new S24 out of the whole process. Incredible. Later I had problem with my contact information that I’ve tried to solve for almost 3 years. Isaac solved it in 2 minutes. Thank you very much. Highly recommend you look for Isaac if you’re in the coral gables store.
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November 2024 by Alexis Paredes
One of the best FSS (locations) of Verizon! Sixto, Pablo, Omar, Charles and everyone were so attentive and ready to help, they all were answering questions, even as they helped us as we were waiting for our phones to download, etc., I saw so many other customers being helped simultaneously and no one felt like they were ignored. They offered water, were very informative and all we had to do was say what we wanted and they took care of the rest - we walked out up and running!
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September 2024 by Kenneth Jones
The team was awesome and took great care of me. Johnes was very prompt and handled all my concerns professionally
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July 2024 by Ximena Largaespada
Excellent service.
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July 2024 by Cris Seven
Terrible service
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May 2024 by William Leavitt
Terrible experience. Showed up at 6:08pm on a Thursday to buy a new phone, given the store states its hours as open until 7:00pm. The door was locked and the employee - Diana - indicated the store had closed early. She refused to open the door or give an explanation as to why.
I asked whether, if I came back tomorrow at the same time (well before the stated closing time), she would also have decided to close early again. Her response was to shrug her shoulders and say “maybe”.
Can’t believe Verizon thinks this level of service is acceptable.
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April 2024 by mayrelis lopez
Tremendous place!!!
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April 2024 by Luis Alejandro gutierrez escalona
Poor service I just wish Alejandro do not attend you
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April 2024 by Ryn Hamilton
This store is at the corner of Ponce de Leon in Coral Gables. The people working there used to be so friendly and helpful. During our visit today the current manager this and his female sales associate were so unpleasant to speak with that we decided to quietly leave. These 2 need to move on to jobs where they don't face the public. Or the public doesn't have to meet them.
