Verizon in Coral Gables offers a strong customer service experience, with many reviewers praising the staff's attentiveness and expertise. Customers have highlighted individual employees, such as Isaac, who helped save them money by identifying better plans. He also resolved a long-standing issue in just two minutes, earning high recommendations. The team, including Sixto, Pablo, Omar, and Charles, is noted for being friendly and responsive, ensuring that no customer feels neglected even during busy times. They provide thoughtful touches like complimentary water and thorough assistance, making the experience smoother for everyone. Alejandro received positive feedback for his patience and helpfulness in solving problems and suggesting cost-saving options. Customers appreciate the personal attention and professionalism displayed by staff members like Diana, who expertly handled a screen protector issue while providing a better phone case recommendation. However, there was a mention of a manager, Christopher, who received criticism for his lack of acknowledgment towards a colleague, suggesting a need for better team dynamics. Overall, Verizon is recognized for its knowledgeable staff, customer-centric approach, and commitment to making the mobile service transition as seamless as possible.
Isaac Perez spent 2+ dedicated hours assisting me. He is kind and patient. I highly recommend Isaac as he provides the best customer service experience! Thank you, Isaac for your time and efforts!
April 2026
Absolutelly the best service in a branch of a cell company so far; all the people is kind, patient and efficient they focus in the solution and not in the problem; kudos to Lucas, Isaac and Jonas.
October 2025
Special hats off to incredible crew! Nicco made my day! Great Motorola G phone exemplary customer service. 3 times in one day there. Should have gone Verizon sooner. Muchos gracias!!!
