Metro by T-Mobile at 919 N University Dr offers a great selection of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff who make their experience smooth and pleasant. One reviewer highlighted a positive experience with a young manager who handled multiple customers patiently and attentively, even during busy times. Others praised staff members for their knowledge and willingness to assist, such as helping an elderly couple activate their phone and change a ringtone, even near closing time. The staff's patience and caring attitude stood out, with one customer suggesting that a staff member deserved promotion and a raise. Additionally, customers noted efficient service when activating new phones or resolving account issues, often completing tasks in less than 15 minutes. Despite the overall positive experience, some mentioned limited availability of phone covers as a minor drawback. Overall, the store provides friendly, attentive service and knowledgeable staff, making it a reliable place for prepaid plans and mobile device needs.
