Pet Supermarket offers a wide range of over 8,000 pet care products including food, toys, treats, and accessories across many stores. The staff are consistently described as wonderful, extremely patient, knowledgeable, helpful, kind, and welcoming. They provide great advice, answer all questions, and assist with carrying purchases to vehicles. The store is noted as being clean, with employees who seem to love their jobs and the animals. Overall customer service is highly recommended, with specific praise for the helpful and knowledgeable assistance provided during purchases of pets like hamsters and birds. The business also hosts adoption events and offers grooming services in select locations.