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January 2024 by James Tillerson
Scam artists. Went to get a new line with phone. The price they wanted to charge me was more than twice what it was online through AT&T direct website.I told him the price they gave me was more than twice than it was through AT&T website and I asked for a detailed price breakdown. They were unable to provide me or able to explain it. I left and ordered my phone and service direct through AT&T website at a significant cost savings. Stay away from this unscrupulous AT&T reseller.
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January 2024 by Amber Rios
This is great store with great customer service. They went above and beyond to resolve my issue, especially Adriana. The manager Destiny is doing a great job, you can see it in her employees. All of them were helpful & professional. A very happy customer!!
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January 2024 by Joe Mastrapa
Very professional staff. Fixed my Samsung S22 in just a few minutes. Great service.
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December 2023 by HOWARD PAINTING
Was a easy walk through
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September 2023 by iliana cruz
Excellent service thanks
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August 2023 by Amber Williams
I recently encountered some recurring "Call Failed" issues on my iPhone 13, which I had purchased from this establishment back in January 2022. On my visit to the store on July 31st, I was warmly greeted by Luis, who displayed exceptional politeness. To my delight, Jamie also recognized me back from my original purchase of the iPhone and promptly stepped in to assist with my concerns.During my time at the store, I found myself grappling with a difficult decision regarding which phone and plan to choose. Thankfully, Jaime, Luis, and Jenisa, who was in training, went above and beyond to provide invaluable help, especially when she noticed my frustration. With their collective efforts, I received exceptional support.To top it all off, Michelle, the manager, personally intervened and presented an offer that was too enticing to refuse. Throughout the entire experience, I felt genuinely cared for, and it was evident that customer satisfaction and decision-making were their utmost priorities.I am extremely satisfied with the time I spent at this store, and I am now certain that it will be my preferred destination for all future purchases.
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July 2023 by Chuky PR
My experience at this store was extremely disappointing and unpleasant and will never return nor recommend this store @ SW 184th St.Jaime C. disclosed false device limitations as he exposed most arrogant and poorest customer skills treatment. Even more unfortunate, his disrespectfully loud mocking behavior was supported by his co-worker (Amanda?)I suspect he attempted manipulating AT&T device restrictions in order to induce sales of a new device as I proceeded to seek assistance @ the AT&T store located in Cutler Bay Town Center (Old Cutler Rd) and, their kind, professional and knowledgeable team promptly assisted and resolved the addressed matter immediately and without hesitation.I respectfully invite the Management team of the 184th St. store to review any recording (With audio) available for July 24 between 4:15-5:00 pm.
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July 2023 by Frank Gonzalez
Jamie and Amanda take the time to explain everything clearly.
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July 2023 by Faustino Matos
I went to other stores and they were just doing their jobs. But , I came to visit this store and Jaime took delight and pleasure and giving me the very best service, in a very vulnerable time for me. He was able to help me change my device and guide me to getting all my information back into my device. He was able to make me feel comfortable as he was very trustworthy since our very first time meeting.Since my time here, he was able to establish a secure relationship with me as a recurring and returning customer. This young man isn't just a great employee, but also a very great seller and a wonderful asset to AT&T.
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July 2023 by John Paul Travaillot
The staff at this store are all very helpful and professional. Great customer service.
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July 2023 by Dany Coro
Amazing service by Amanda and Jamie!!! They were extremely helpful especially at closing time
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January 2023 by Daissy Santiago
Went to AT&T to handle several things, ranging from upgrading my phone to transferring phones from one line to the other. The store reps, Andres, Austin and Luis were great. They helped us with everything we needed help with and no matter how complicated things got they always figured out a way to help us achieve what we went in there for. They did their job but they did it with a smile on their face and a great attitude. You don’t see whole lot of that anymore. My husband and I were very pleased with the service and recommend this store to everyone else. We will continue to visit this store.
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October 2022 by Miriam Bejerano
Staff always help me and provide best deals
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October 2022 by Ms. Pitt
Wow! Ariel was so helpful and amazing. Kind and did everything to try to save me money which is so rare in these stores. It was a great experience for the first time in my life!
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August 2022 by st Thomas Lutheran church
Excellent service. Everyone friendly and knowledgeable
