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April 2024 by joel Youssef
First time I ordered the pizza never arrived and I was never refunded the money I paid then they send me a coupon in the mail to make up for their mistake. I ordered the second pizza and it also never arrived when I called to speak with the manager he hung up on me.
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April 2024 by Lisette Lopez
The place was full of flies, the quality was not what was expected.
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April 2024 by Kevin Dominguez
Poor customer service. It's the last time I will order from any Papa John's restaurant.
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April 2024 by Esperanza Blanco
Papa johns from cutler bay went from good to Horrible, Horrible management and delivery service. The driver call me and argued with me to at the end hanged up the phone. Called manager and he was as rude as the driver, Horrible service. Before this pizza delivery the pizza was barely cooked right. What's happening with papa johns.
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March 2024 by Dei B
I don’t know what happened with the management or maybe a change in workers. But this location (Cutler Bay) went from a good Papa John’s to terrible. The pizza they sent today on this Friday night was cold and basically hard. It took forever for them to deliver it. Even the app alert knew it b/c it said sorry it’s taking so long. I called to report it, the manager I’m guessing that’s who it is, said there is nothing he could do about it. So beware. I guess I’ll have to try the Country Walk location. Because the one in Pinecrest makes the pizzas too fast and they usually taste bad too. Just horrible, they need to do a refresher course on how to make good pizza and get it out to the customer timely.
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March 2024 by Migdalia Matos
I frequently order from them for delivery and they are always on time and the product is always fresh.
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March 2024 by Marcus Overcast
Absolutely horrible service at the 19343 S Dixie Highway. Pizza took over two hours and showed up cold. I called to complain and was put on hold for over 10 minutes and never was able to talk to anyone. They have lost all our Business in the future!
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January 2024 by Arturo Escribano
They always get it right and on time. Pick up is a breeze and the girls at the counter are always fantastic.
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January 2024 by candice mohamed
First time there. I was very pleased.
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January 2024 by Scott
Manager is very ignorant wrong pizza was delivered and refuses to bring what was order told me F U call your bank to get a
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December 2023 by Mary Ramos
They are so rude and the Store Manager JOSE doesn't care about the customers. We placed an order and it was taking longer than the estimated time of 40 mins. We called to cancel the delivery and just pick up the order, we were told the driver was leaving the store with our food. That took an additional 35 minutes. The food arrived COLD! I called the Store and requested a refund. We will be reporting it to corporate. Drive a few minutes out and just go to the next papa johns store. We Don't recommend this store.
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December 2023 by Miguel Martinez
Called to place an order and the man who answered was very rud I asked for if any specials where in place he quickly responded with an attitude wouldn’t allow me to ask any questions I will not recommend anyone to this store or order myself from this store people just don’t want to work
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November 2023 by Rafael Chavez
great repeatable quality, love the pizzas from this place.
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November 2023 by reuben Rodriguez
Horrible management and customer service from the assistant manager: Osvee or Henry (same person gave me two different names).I have been coming to this Papa John's for over a year. I've never had an issue before, but the second I did, it became an even worse experience. My order was incorrect, I called the store to have it resolved. I told them I received the wrong order and the Asst. Manager told me to come back, and they would have it fresh. 5 minutes later, I received another call from the Asst. Manager Henry/Osvee. He said that I NEEDED to bring back the other order to get my new one and was rude about it, no discount, no refund, not even a sorry. You guys mess up and make me not only drive back but deliver the old food to you? That's not how we treat people. I was willing to drive back to pick up the new order without a complaint, but the second call was unneeded, especially with how frequent I am.This made the issue unsettling for me. I am a repeated and frequent customer, as just stated, which he also had in his records after asking for my phone number. I have always been extremely polite and always leave a cash tip. The general manager and the two females already know my name without asking for it when I arrive.Today, I arrived at the store only to have an extremely unpleasant argument. The above Asst. Manager shouting back and forth and being completely disrespectful. He did not apologize, did not look for a resolution, and was just completely argumentative.Above all, the incorrect order was replaced back on the shelf with the rest of the new orders to be resold, which also means that he is mishandling food and can contaminate and sicken people. He's disregarding regulations and policies and may eventually sicken someone to death if he does not drive them to it first.Unfortunately, one bad experience ruins all the great experiences. After reading some of the reviews, it seems I am not the only person to have had some sort of conflict with this person. He may be a good employee, but he should stay away from management and customer service oriented positions.I will also send this to Papa John's Customer Support.
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November 2023 by Dawn M.
Ordered a large pizza with one half bacon one half mushrooms....why they put both on the same side????? That's why the 2 stars.
