Truist is a friendly and helpful bank that provides good customer service. Customers appreciate the courteous staff, especially those who go above and beyond, such as helping with updating personal information, opening accounts, and applying for credit cards. The staff members are patient, attentive, and often handle multiple customers at once, ensuring a positive experience. The branch staff are also known for their kindness and willingness to assist with various issues, including calling corporate when needed. While some reviews mention frustrations with the bank's app, the branch itself is seen as a place with kind and professional bankers. Overall, Truist offers a welcoming environment with staff dedicated to helping clients with their banking needs. The positive interactions and helpful attitude of the employees make it a trusted choice for many customers.
I came here during break at work, all was smooth. Francis at counter was extremely helpful and courteous. Conversation was great and so was overall experience
March 2024
Absolutely amazing customer service from Georgette. The most valuable asset in the bank. Reviews did not disappoint.
March 2023
Georgette was extremely nice. She helped me call corporate to deal with some issues I was having. Truist app sucks but this branch has kind bankers
