Truist is a friendly and helpful bank that provides good customer service. Customers appreciate the courteous staff, especially those who go above and beyond, such as helping with updating personal information, opening accounts, and applying for credit cards. The staff members are patient, attentive, and often handle multiple customers at once, ensuring a positive experience. The branch staff are also known for their kindness and willingness to assist with various issues, including calling corporate when needed. While some reviews mention frustrations with the bank's app, the branch itself is seen as a place with kind and professional bankers. Overall, Truist offers a welcoming environment with staff dedicated to helping clients with their banking needs. The positive interactions and helpful attitude of the employees make it a trusted choice for many customers.
