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January 2024 by Brie Riley
Was in and out within 5 minutes!!And the lady fixed my vacuum that’s been broken for months! Couldn’t believe it!!
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August 2023 by Patricia Tomnay
My brand-new Oreck stopped working. After some time spent in a on-line chat with an Oreck representative (who suggested I take the vacuum to a store in Jacksonville, more than an hour), I called Richard's. Very courteous over the phone, and the lady who helped us was friendly and professional. She figured out the problem and fixed the machine in about 20 minutes while we waited. I would recommend Richard's to anyone.
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May 2023 by Evelyn González Rio
I'm crazy about this place..After researching entirely more than I ever care to know about vacuums. I discovered these incredible folks. OMG I SERIOUSLY couldn't wait to get home and clean. If you were thinking that because it's not a box store it's not affordable, nothing could be further from the truth. TOTALLY AFFORDABLE TOTALLY AWESOME PLACE. I will happily give them my money any day. Thank you.
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March 2023 by Gene Magrisso
After my vacuum cleaner sucked up a sock this morning, my son took the machine apart but couldn't find the sock. I brought the vacuum cleaner to Richard's where the friendly woman behind the counter was able to locate the sock in a few minutes and told me there was no charge. A very positive experience.
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January 2023 by Nitza H. Geiger
Excellent service!!! I live two hours away from the shop, and my central vacuum stopped working. The staff tried to help me troubleshoot over the phone, but we were unsuccessful. Rick called me and walked me through the troubleshooting process step by step. He patiently stayed on the phone with me until we got my central vacuum working again. Thank you so much, Rick! I highly, highly recommend.
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November 2022 by Tev Paul
I needed a rear hard-to-find filter for an old Oreck BB1200LR canister vacuum cleaner which has served me well for so long and does a better job than many of the fancy new Dyson‘s etc. Did a quick G Maps search and then gave Richards Vacuum Center a call, and they kindly offered to provide me with the filter material I needed. I was so impressed with their service and the store itself, that I had to let others know about it. This place is a local treasure for anybody looking for vacuum cleaner bags, parts or a new vacuum cleaner. Kudos to the owners and staff for such great service to our community!PS: The filter material worked perfectly, and I'm back in business, mini-mission accomplished! ?
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April 2022 by Jeff Huro
The staff is very helpful and knowledgeable! I have made several purchases here, the vacuums that they sell are of a great quality.
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December 2021 by Dave Fullerton
The absolute best service. Richard's has been taking care of us for over 20 years. Always on time, and professional. If you want the best vacuums a d service, you will find it here.
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September 2021 by Clare Smith
Excellent service! Fantastic and friendly owners. Everything about them is five star! Bought a Titan 4000 to replace my broken Dyson. I have a working Shark which I like but I wanted a vacuum for upstairs and one for downstairs. Their customer service was above and beyond what I expected. Buy your next vacuum from here. I’ll be back when I have to replace my Shark. You get what you pay for.
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June 2021 by Jim Shepherd
I bought a Filter Queen Princess II Vacuum from Richard about 31 years ago. The on/off switch went bad last night. I was able to disassemble it and went to Richards this morning to see if they had a replacement switch. Sure enough they did. I put the switch in and it works like a charm. The lady at Richards was great. Thank you for the service.
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February 2021 by Kelly A. Bishop
great people!! Helped me in a jam!! Thanks guys!! support your local small business like them!!
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February 2021 by Kevin Delaney
I have no words but wow. Rick installed my original central vacuum system in 2018 when we built our home. Nearly 2 years later I had an issue with it and he came out and did a service call on a Saturday nearly 1 hr out of his market. Assuming it was out of any warranty period and fully expecting to pay, he ends up fixing the unit and didn’t charge us a dime. He really stands by his products and takes great pride in his work. Thank you so much Rick for taking such great care of your customers. Highly highly recommend.
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February 2021 by jock Walker
The folks at Richards vacuum have to be the nicest folks you would ever want to deal with. They are very knowledgeable when it comes to their business. But most of all they go out of their way to help. On a day when their store was closed, they brought me the parts I needed to finish a central vac project. That was after Face timing me giving me advice on the installation. Hard to find people these days that really believe in customer care and they really do. Thanks to Rick and family for all of your help!!
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February 2021 by Trent
I am so happy I found Richard's Vacuum after having a not so great experience up the street. Sarah took the time to explain the benefits of Miele, and made sure I got the perfect vacuum to suit my needs. She was also able to offer a military discount with proof of ID. I would highly recommend this store to anyone who needs a great vacuum with great customer service!
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August 2020 by Denise N.
The man came after hours to accommodate our new construction, to put in the piping in the walls before my insulation and sheet rock was installed. Excellent and efficient job, would recommend him again. He does all the installs for Richards Vacumn
